Very pleasant, helpful, knowledgeable and professional.
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Trusted Customer
Feefo Verified
1 year ago
Great friendly service and polite staff.
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Trusted Customer
Feefo Verified
1 year ago
Review on West Brom
Professional and very helpful customer service answered my question and explained what to do to sign on to your portal system
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Trusted Customer
Feefo Verified
1 year ago
Friendly, helpful never pushy
Friendly and informative service as always. Nothing is ever too much trouble. Never pushy but helpful
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Trusted Customer
Feefo Verified
1 year ago
All good so far
Good service so far. Customer service staff helpful, email letter clear. Log in to my account easy so far with PIN.
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AB
Andrew Burton
Feefo Verified
1 year ago
What Andrew Burton said about West Brom Building Society:
Very efficient
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Trusted Customer
Feefo Verified
1 year ago
Splendid.
Efficient, friendly and informative.
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ST
Steve
Feefo Verified
Lancaster
1 year ago
What Steve said about West Brom Building Society:
ISA transfer
Transferred my ISA and more quickly than expected.
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RR
Rajindra Ramdawar
Feefo Verified
Jarrow
1 year ago
What Rajindra Ramdawar said about West Brom Building Society:
Very helpful and friendly
Although the customer service representatives were just as confused about the letter I recieved the issue was sorted out when I next phoned. Unfortunately the promised phonecall back never...
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Grace
West Brom Building Society
1 year ago
Thank you for your feedback. I‘m sorry you didn’t receive a call back as promised, I’ll share your feedback with the relevant department. I’m glad that on your second call the representative was helpful and I hope they resolved your queries. Thank you- Grace.
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Trusted Customer
Feefo Verified
1 year ago
never shrug off the older generation they will walk
older people like us are not considerd especially when it comes to updateing our portfolio we tried to purchase this years £20000 isa allowance and was told in no uncertan manner we couldnt so went...
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Grace
West Brom Building Society
1 year ago
Thank you for your feedback. We're sorry you have not been able to subscribe to this years allowance with us. There are ISA rules around what's permitted per tax year and our branch colleagues are trained on these. More information can be found here: Making the most of your ISA | the West Brom. If you remain unhappy please contact our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thank you- Grace.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.