Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
CA
Carol
Feefo Verified
7 years ago
What Carol said about Volvo Car Insurance:
excellent
very efficient and helpful and kept me up to date with the news on the car.
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Trusted Customer
Feefo Verified
7 years ago
Very average performance
I do not feel enough effort was made on my behalf, I was just told 'your word against theirs and they have denied responsibility so there's no more we can do.' I offered to send a photo of the...
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MI
Michael
Feefo Verified
Bideford
7 years ago
What Michael said about Volvo Car Insurance:
Superb service
There was nothing you could fault about Volvo Insurance.
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Trusted Customer
Feefo Verified
7 years ago
I am new to claiming and I was instructed what to do.
I was instructed clearly and with understanding as I am new to making a claim. The staff manning the phones were very helpful and called back promptly following any progress requests and the hire car...
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MI
Michael
Feefo Verified
Devon
7 years ago
What Michael said about Volvo Car Insurance:
Volvo insurance is excellent
Really good experience! The whole process was dealt with very efficiently. Having been insured through Volvo for a good number of years. I certainly intend renewing my policy again next year. No one...
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Trusted Customer
Feefo Verified
7 years ago
Reassuring service
Prompt service and good access to named representatives. Very attentive in dealing with the claim.
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Trusted Customer
Feefo Verified
7 years ago
Efficiently handled eventually
Promised to phone me back when I reported claim , but failed to do so , otherwise quick and efficient.
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Trusted Customer
Feefo Verified
7 years ago
Very poor.
Advise their customers properly. This fairly simple matter took a month to resolve from time of accident to my collecting the car.
Anwen L
Volvo Car Insurance
7 years ago
Many thanks for your feedback. We've looked into your file and note that unfortunately whenthe repairers had a closer look atyour vehicle they found additional damage which wasn’t visible initially. They therefore had to re-estimate and order the additional parts required. Whilst this does not happen all the time it is not uncommon that additional damages are found once a vehicle goes in for repair. We’re sorry on this occasion you were unhappy with our service, please accept our sincere apologies.
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A Volvo driver
Feefo Verified
7 years ago
What A Volvo driver said about Volvo Car Insurance:
Save yourself a headache
Terrible on so many counts. Did do as they claim. Offered wrong advice. Sent to non authorised workshop
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WI
William
Feefo Verified
7 years ago
What William said about Volvo Car Insurance:
Excellent and worry free service.
From the start of my claim to the return of my repaired car, Volvo Insurance could not be faulted in handling my claim. That is why I renewed my insurance with Volvo Insurance.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
