Volvo Car Insurance Reviews

Very slow - they ended up having our car for almost a month before it was repaired.

Very easy and quick, the staff were great and kept me up to date with the progress

The call handler on the initial call to report the accident was not very friendly but once it was established the accident was not my fault I had a good experience. I was particularly impressed by...

Quick to start but then a bit of confusion

There seems to be too many people involved. Car hire company/ Insurer and repairer all needing to be involved and therefore causing more admin.

I tried for 1 week to get thorough to get the refund of half the excess forever to speak to an advisor and put on hold then passes through to different teams and my repairs took nearly 2 weeks

Always felt that the Volvo team had my best interests in mind. They provided good advice should the company of the other party try to negotiate/contact me. Kept me informed from the outset up until...

the car was at repair for 8 weeks i though this was quite a long time

The claims process was clear and relatively straightforward. Only confusion was with the arrangements for replacement car.

In line with service date and acted as a reminder