On renewal, despite never having claimed, much more expensive, huge excess, ever larger percentage of any claim disallowed, very curt renewal documentation.
Not happy.
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Trusted Customer
Feefo Verified
9 years ago
Great service at Chatham
I took my two dogs for their yearly booster. The staff were very friendly and the service was great considering you do not have to book . They checked my dogs over and didn't charge me the earth...
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Trusted Customer
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Orpington
9 years ago
What Trusted Customer said about Muddy Paws:
Good all round n
Ease of getting cover and price have not had to make a claim yet so can't comment
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Trusted Customer
Feefo Verified
south shields
9 years ago
What Trusted Customer said about Muddy Paws:
excellent service
quick and efficient young lady who was very helpful
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Trusted Customer
Feefo Verified
9 years ago
Not cheap but worth it
Never had an issue with a claim, by the time he was 2 he had 2 operations costing well over £1000. My premium is at about £27 so not cheap but ito been worth it so far. Can get him treated first then...
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Excellent service by VetsMediCover
It was actually seamless. Thank you
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Trusted Customer
Feefo Verified
9 years ago
Underwriter difficulty
I have had to argue a great deal about recent pricing policy- blamed on change of underwriters
Francesca
Muddy Paws
9 years ago
So sorry you had to push for what you want with us. The change in underwriters did leave some customers disheartened! However, the good news is, these underwriters constantly monitor the prices and breeds and make solid long term deisions. It is always worth talking to us directly on admin@vetsmedicover.co.uk to see if we can help you. Many thanks, Francesca
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Kindly advise what recent experience you refer to. Our last contact with yo...
Kindly advise what recent experience you refer to. Our last contact with you was almost twelve months ago.
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Good cover at a reasonable price.
Bought cover for our 3 new Maine Coon cats having been happy in the past with the cover for our Newfoundland dog. Sensible range of insurance levels offered.
Francesca
Muddy Paws
9 years ago
Dear Stephen,
Thank you so much for leaving this review! We really really appreciate your feedback here at VetsMediCover.
All the best,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
Claim forms received quickly & quick pay out when necessary.
Helpful & unde...
Claim forms received quickly & quick pay out when necessary.
Helpful & understanding telephone conversations.
Francesca
Muddy Paws
9 years ago
Great to hear that the VetsMediCover claims team are efficient and paying on time. Thank you so much for this review!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
