Excellent service as always thankyou always someone available to help out if needed a 1st class service
Admin
Muddy Paws
5 years ago
Thank you for our 5* review and your very kind words. It is always lovely to hear we offer a First Class service and are available to assist where necessary. We do hope you do not need us in the near future but if we can be of any assistance at all please contact the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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Arabella McCarthy
Feefo Verified
5 years ago
What Arabella McCarthy said about Muddy Paws:
Highly recommend
Quick and responsive. Highly recommend
Sarah Bascombe
Muddy Paws
5 years ago
Dear Mrs McCarthy
Thank you for your 5* review regarding your pet insurance policy. It is extremely pleasing to receive such feedback from our customers. The VetsMediCover team work hard to try and maintain our high level of customer service and I hope we will continue this for you during future policy periods.
Please remember that any of the team will be happy to assist you if you should ever require our services.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Claim went smoothly but need to work on everything else
Been excellent when we had to claim, only thing I don't like is the direct debit is with another company and is classed as a loan on your credit score and even though we didn't claim apart from our...
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Sarah Bascombe
Muddy Paws
5 years ago
Good morning,
Thank you for your recent review regarding your pet insurance policy. We are sorry to hear that you are not happy with the arrangement to pay your monthly instalments via Premium Credit Ltd. Unfortunately, this is an arrangement we have always had for our customers who opt to pay their premium monthly. The only other option would be to pay your premium in full which we can arrange at the point of renewal, however, we appreciate that this is not always a viable choice for all customers.
Our customer service team will email you directly with regards to how are renewal premiums are set but it is worth noting that Lifetime policies will always have more expensive premiums, as each year they will provide continuation of cover from your initial start-date.
We hope that we can improve on our customer service for you and would be happy to discuss any queries or concerns that you may have.
Kind regards
The Administration Team
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Trusted Customer
Feefo Verified
5 years ago
Claim sheets should be available online
Good enough, but having to phone up every time for a claim sheet could be more streamlined by giving an online service.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review, we will pass on your comment to the Claims Team. Please do not hesitate to contact us if you require any assistance in future, kind regards VetsMediCover
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Karen Goldsmith
Feefo Verified
5 years ago
What Karen Goldsmith said about Muddy Paws:
So far, excellent service received in all dealings withVetsmedicover
So far, all my communication with Vetsmedicover has been first class. Whether on the phone or via email everything has been simple, pleasant and convenient. I have had to claim (unfortunately) for...
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Admin
Muddy Paws
5 years ago
Thank you for our wonderful 5* review. We are very happy to hear we offer a first class service but are more delighted to know that your recent Claims experience was straight forward and stress free. We do hope you do not need us anytime soon and that your Pet has made a full recovery, please contact the Admin Team on 0121 308 8685 for any further assistance, kind regards VetsMediCover
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JR
James Ross
Feefo Verified
Wiltshire
5 years ago
What James Ross said about Muddy Paws:
Very satisfactory thank you.
The coverage and shopping / renewal experience was reasonably painless, I am happy with the service that I'm getting from them and they have given me no reason for the past couple of years to think...
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Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are happy to hear the Renewal process is pain free and you are happy with our service. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Ok service but extortionate cost
Service is fine but cost is extortionate. The price increases massively at every renewal even if no claim has been made that year which negatively impacts customers who’s pets have an existing...
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Admin
Muddy Paws
5 years ago
Thank you for your review. When the Underwriter calculates the Premium, various factors are taken into account, your Pet's breed and age in particular. Our lifetime Policies provide cover for anything you have claimed for previously, but we do hope your Pet is healthy and you do not need our services in the near future. If we can be of any assistance, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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HB
Hazel Brothers
Feefo Verified
London
5 years ago
What Hazel Brothers said about Muddy Paws:
Poor quality of service, but at least you met the claim.
You addressed me as Mr Lee, then as Mr Brothers. Neither of these is my name. You sent a form filled in with errors which I had to correct and return to you.
I pay a high premium and expect better...
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Admin
Muddy Paws
5 years ago
We are so sorry the communications sent were not correct, this has been relayed to the Claims Team. We do hope you do not need to contact us too soon, as this means your pet is fit and well. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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David Evans
Feefo Verified
5 years ago
What David Evans said about Muddy Paws:
Helpful on the phone and contactable during this period of Clovis restrictions.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is good to hear that we have been easy to contact, especially in most recent times when life has not been so simple. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Online Vet Appointments
The access to online vet appointments is great. Such a reassurance and a brilliant addition to the cover
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear the First Vet service has been of benefit to you, and hope that your Pet is fit and well. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
