Utility Point Reviews

Hi Dawn, thank you for your review. Please email us your queries to help@utilitypoint.co.uk so we can assist further. Thank you, Utility Point.

Hi Dawn, we're sorry to hear this. Our Emergency Numbers are on our website, we have the one that goes to National Grid which is our out of office number and the Emergency Number that comes direct to our offices for you to call also. Thank you, Utility Point.

Hi Malcolm, thank you for your review! We currently do not use smart meters however, this is in process for us to be able to do so won't be much longer. We do not increase your tariff if you're on a fixed rate deal. This means the rates remain the same throughout the contract and when you are within your renewal period, we will email you renewal offers. The rates only increase or decrease if you are on a variable rate tariff. If you're payments are not enough to cover your usage, they maybe increased to help cover your usage and prevent the account falling into any deficit. If you have any concerns or queries, please do call us on 03455 577878, email us at help@utilitypoint.co.uk or use our online chat facility via our website. Thank you, Utility Point.

Hi Brenda, thank you for your review. We do apologise for this, unfortunately we do not have access to what contract deal would have been with your previous supplier, they should have advised you that exit fees about the exit fees when switching and they should be displayed in your tariff agreement you had with them. Thank you, Utility Point.

Hi Brenda, we contact your current supplier to advise that we are taking over, we also provide them with the final readings once we have received these from yourself however, it would be their responsibility to advise you of their contract terms within the contract deals you were with them on. They should have emailed or posted your contract to you when you first joined them and any exit fees included in the contract should have been displayed on your statements. Thank you, Utility Point.