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Utility Point Reviews

https://www.utilitypoint.co.uk/

Utility Point is committed to creating long-term sustainable value for everyone we proudly serve.

Service

ratings over the past year

Displaying all 302 reviews

Wendy

Malton, North Yorkshire

5 years ago

What Wendy said about Utility Point:

A very good company.

I am impressed by the way my account is been handled and the easy transfer from my previous supplier with no hassle to me Thank you.

Trusted Customer

5 years ago

Disappointing

Poor communication,Renewed energy supply with this company having a considerable credit.Still waiting for refund,now almost 8 weeks waiting!! Had to contact the company to reduce new direct debit...

India

Utility Point

5 years ago

Hi there, we're sorry to hear this. Your concerns have been raised to our Customer Care Team who will be in touch to discuss this further. Thank you, Utility Point.

Sally

5 years ago

What Sally said about Utility Point:

Good Company

Good servuce6fair prices nice to talk to a real person on the phone!

Trusted Customer

5 years ago

Signed up for next 12 months

Secured best new contract going forward. No question about offering me the best next 12 month rates.

Emily

5 years ago

What Emily said about Utility Point:

Not responsible for utility bills.

I live in rented accommodation and not responsible for Bill's.

India

Utility Point

5 years ago

Hi Emily, we're sorry to hear this. Your concerns have been raised to our Customer Care Team who will be in touch to discuss this further. Thank you, Utility Point.

Maria

Preston

5 years ago

What Maria said about Utility Point:

Poor communication and internal processes

Improve internal comms. and talk to each other. We moved home 10 months ago but tried to continue charging us in a house they did not supply energy to!

India

Utility Point

5 years ago

Hi Maria, we're very sorry to hear this. This has been passed to our Customer Care Team for further assistance. Thank you, Utility Point.

Maria

5 years ago

Thank you. Receiving daily emails became frustrating and annoying! It only stopped once I mentioned Ofgem. To be honest it’s completely ever wanting to use Utility Point again.

Rose

5 years ago

What Rose said about Utility Point:

So easy to transfer

Kept us informed along the way - very quick to answer when we needed help

Trusted Customer

5 years ago

Friendly & understanding

Friendly and understanding

Richard

5 years ago

What Richard said about Utility Point:

Very responsive

I had two enquires which I sent by email, I had an immediate reply

John

5 years ago

What John said about Utility Point:

Very easy very professional very happy

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