Very poor, to start they couldn't get my name right in the initial phone booking, couldn't get names or birth dates right in the booking confirmation, unable to use the payment link as we're based in...
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Company Representative
Cruise Megastore /Travel Megastore
7 years ago
I’m sorry you had a poor experience. We are always looking at how we can better assist our members, so we thank you for your feedback. I’ll be sure to pass on the review.
Date of purchase: 23/07/2018
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Trusted Customer
Tasmania
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Fast efficient service and friendly staff, Sam was very helpful.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agent Sam will be pleased to learn of your positive feedback.
Date of purchase: 03/10/2018
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Trusted Customer
8 years ago
Great customer service.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your feedback
Date of purchase: 03/10/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
We’re truly sorry for your experience, its never our intention to leave our members feeling like they’ve had poor customer service. We will look into this immediately and assure you that you will get a response today.
Date of purchase: 18/09/2018
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Trusted Customer
8 years ago
Was great
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thanks for posting your feedback
Date of purchase: 02/10/2018
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Trusted Customer
Sydney
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Prompt response, some mistakes with name spelling that were corrected OK,.
will recommend to my friends.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
I’m sorry to hear about your experience we’re normally known for our exceptional attention to detail, and we regret that we missed the mark and we thank you for your feedback.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.