Adam, the consultant that helped me, was very good. He continued to search for what I needed, even though it was a difficult ask (a disabled cabin last minute) and eventually found what we needed....
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Company Representative
Cruise Megastore /Travel Megastore
7 years ago
We are pleased to know that you are happy with your experience received from Adam. We truly welcome all responses so we can better understand how we can create a more positive experience for our members, we wish you all the best with your holiday & we thank you for taking the time to leave your review.
TC
Trusted Customer
7 years ago
I explained that I am not happy because the price kept going up and we weren't offered the premium drinks package. Your reply has only highlighted the positive, not answered my price rise query or the missing out on bonuses query. Did you actually finish reading my original response?
Date of purchase: 10/10/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
very good customer service thankyou
Company Representative
Cruise Megastore /Travel Megastore
7 years ago
We’re so pleased you are happy with your experience.
Date of purchase: 10/10/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
After a very rocky start, our cruise was cancelled, our consultant left, poor Adam walking into a very unhappy me! He went above and beyond to help us and get us another cruise for the best price...
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Company Representative
Cruise Megastore /Travel Megastore
7 years ago
Thank you for your feedback, we appreciate your time and will certainly let Adam know of your comments. We look forward to booking you again in the future. We’re glad we have been able to work with you to create a great holiday booking experience.
Date of purchase: 25/09/2018
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Trusted Customer
8 years ago
Five star
Company Representative
Cruise Megastore /Travel Megastore
7 years ago
Thank you! Youre very kind and thanks for the rating. Dont hesitate to contact us for your next adventure.
Date of purchase: 08/10/2018
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Trusted Customer
8 years ago
They put an effort to give me the best price.
Company Representative
Cruise Megastore /Travel Megastore
7 years ago
We love to read when our members enjoy using our services and thank you for taking the time to leave your review.
Date of purchase: 24/09/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Tyler Theel has not booked this cruise. I, her grandmother, have booked this Cruise . Tylah is spelt incorrectly and I have booked three rooms all with different booking references, adding nuisance...
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Company Representative
Cruise Megastore /Travel Megastore
8 years ago
We’re truly sorry for your experience, its never our intention to leave our members feeling like they’ve had poor customer service. We will contact you shortly to discuss this further.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.