I have contacted your office on 2 occasions for help regarding my trip. On both occasions -there was nobody able to help me and I was assured that I would be contacted back by the relevant person...
Read more
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Were truly sorry for your experience, its never our intention to leave our members feeling like theyve had poor customer service. We will contact you shortly to discuss this further.
Date of purchase: 14/08/2018
0
Share
TC
Trusted Customer
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
very helpful staff many thanks
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
We love to read when our members enjoy using our services and thank you for taking the time to leave your review.
Get passed around too many people. You dont return calls. You dont pass info to each othet so i get hammered with calls when i have already advised unavailability. I wont use again.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Im sorry you had a poor experience. Weve been in business for many years, and even though we serve thousands of customers a week, we strive to create the best possible individual experience for all our members. We will be in touch soon to see when the best time is to discuss this further.
Date of purchase: 27/09/2018
0
Share
TC
Trusted Customer
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Highly recommend Jason Gould and his prompt replies to emails.
Tried booking online and was unsuccessful, but after measaging Megacruise Jason promptly replied and helped us book over the phone.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agents will be pleased to learn of your positive feedback. I will make sure Jason gets the recognition he deserves.
Date of purchase: 27/09/2018
0
Share
TC
Trusted Customer
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Jon was so friendly felt like I'd known him for ages. Answered all my questions and took the time to explain. Everything to me.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!
Date of purchase: 26/09/2018
0
Share
TC
Trusted Customer
Frankston
8 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Adam Turbill was excellent to deal with. Nothing was a problem and he helped me with everything I needed for my cruise. Not pushy at all.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agents will be pleased to learn of your positive feedback.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.