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Cruise Megastore /Travel Megastore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,184 reviews

Trusted Customer

Feefo Verified

6 years ago

Very Poor i have not received the final statement of my cruise which i cancelled by phone twice and no confirmation anywhere. this was done on the 13th of March. even with snail mail it should be...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further & will be in contact soon to discuss your booking.

Trusted Customer

6 years ago

dont wish to discuss my booking. as long as it is cancelled thats all i want.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for the updated Feedback, we have been into your booking & can confirm this cancellation request has been finalized.

Date of purchase: 23/01/2020

Trusted Customer

Feefo Verified

6 years ago

great helpful

friendly went out of there way to find out what they could do and help with booking

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!

Date of purchase: 31/03/2020

Trusted Customer

Feefo Verified

6 years ago

Knowledgeable and Friendly

Know the ships well and very helpful for booking the right cabin to suit. Friendly and professional, I will book with confidence when the ships sail again.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again!

Date of purchase: 30/03/2020

Warwick Wade

Feefo Verified

6 years ago

What Warwick Wade said about Cruise Megastore /Travel Megastore:

Very personal service, helpful.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks for the review.

Date of purchase: 30/03/2020

Trusted Customer

Feefo Verified

6 years ago

Depends on sales rep

First rep I had was not very supportive, it is my first time and I was not sure how the system worked, he was not happy that I wanted to shop around and emailed me in this regard. Did not go ahead...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your review and choosing to book with us, should you have any further enquiries we are here to help.

Date of purchase: 27/03/2020

Marie Lascelles

Feefo Verified

6 years ago

What Marie Lascelles said about Cruise Megastore /Travel Megastore:

Fab. service,friendly advice,respect shown to me as a person not a number.

The utmost respect and help available was shown to me by this young lady,l

Karen King

Cruise Megastore /Travel Megastore

6 years ago

How fantastic! We can’t wait to help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Date of purchase: 26/03/2020

Fiona Parks

Feefo Verified

6 years ago

What Fiona Parks said about Cruise Megastore /Travel Megastore:

Extreme lack of communication

I have not had a reply to any of my enquires. And there have been several! Communication from cruise megastore has been virtually non existent

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your review, we are so sorry to keep you waiting. Due to the high volume of enquiries we have had in regards to our members upcoming travel plans we are experiencing a delay. Please be assured that we will be in touch with you to discuss your options & we appreciate your patience at this time.

Date of purchase: 12/03/2020

Trusted Customer

Feefo Verified

6 years ago

The gentleman I spoke to was very good and rang me back when I requested unfortunately I had a lady try to ring me twice even after I had told her I had spoken to someone and was waiting for him to...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to provide your feedback and so sorry to hear of your experience. We can see that you got back in touch with your original consultant and you have booked a fantastic holiday to look forward to. Please let us know if we can assist you with anything else.

Date of purchase: 23/03/2020

Trusted Customer

Feefo Verified

6 years ago

Good service in uncertain times

all my questions were answered and I was given good information. At the moment there is no definative answers about cruising in general with this virus. Maybe the one thing that could help is some...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to leave a review and we value your feedback. We are closely monitoring the situation and if anything changes with your booking we will be sure to contact you as soon as we know.

Date of purchase: 04/03/2020

Geoff Sims

Feefo Verified

6 years ago

What Geoff Sims said about Cruise Megastore /Travel Megastore:

Godd Service

Very friendly and helpful operator

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your time, we are excited to help you with future bookings!

Date of purchase: 03/03/2020

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