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Cruise Megastore /Travel Megastore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,184 reviews

Kerrie Bennet

Feefo Verified

6 years ago

What Kerrie Bennet said about Cruise Megastore /Travel Megastore:

Excellent help and explaining

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Date of purchase: 08/06/2020

Gloria Conolan

Feefo Verified

6 years ago

What Gloria Conolan said about Cruise Megastore /Travel Megastore:

Having not cruised with your cruise line before I thought John helped us with everythig so Thanks

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your feedback, we appreciate your time and will certainly let John know of your comments. We look forward to booking you again in the future.

Gloria Conolan

6 years ago

When I answered your feedback because of the covid pandemic we did not go on our cruise,we did let you know and never heard back you only have to check with the cruise line to find out we did not board haven't heard anything back at all from anyone and it has been months so we wont be cruising again we just lost our money

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for reaching out to us. We are looking into this further for you and will be in touch shortly.

Date of purchase: 28/08/2019

Trusted Customer

Feefo Verified

6 years ago

Booking a cruise in the time of a virus.

In spite of the restrictions placed by operating under Covid19, the operator managed to book us satisfactorily, and also was able to alter a few things to suit us. Can't ask for better.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks for the great review! We are thrilled you’re happy with your recent experience and we appreciate the time you’ve taken to write such a positive comment.

Date of purchase: 26/05/2020

Sharon Grant

Feefo Verified

6 years ago

What Sharon Grant said about Cruise Megastore /Travel Megastore:

Not very happy at present!!!!

So far it’s been ****. I have not received any documentation re cruise itinerary etc or receipt of my payment . Have rang numerous times. Please send my documents ASAP . To my email. You have my...

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Hi Sharon thanks for sharing your feedback. We’re sorry your recent experience didn’t match your expectations. It is an uncommon instance and we know we can do better. We will be in contact shortly.

Sharon Grant

6 years ago

Still waiting for my refund of $200 you need to get your act together. I’m in need of this money due to loss of income. Please refund now.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Hi Sharon, please allow us to look into this for you and we will be in touch shortly.

Date of purchase: 17/02/2020

Kristy Goriss

Feefo Verified

6 years ago

What Kristy Goriss said about Cruise Megastore /Travel Megastore:

Excellent to work with!

My consultant Isabella Clarke was amazing to work with she quick and easy to deal with went above and beyond by manually checking a cabin number for me because it met my criteria better than what was...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Isabella know of your comments and we can’t wait to help you book your next holiday!

Date of purchase: 08/05/2020

Trusted Customer

Feefo Verified

6 years ago

Worst customer service.Use another company !

Hassles from start to finish. Incompetent, rude and uncaring staff. While deals may seem really good, they may not be worth the stress in the long run. Deal with another company. Even after several...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for leaving your feedback. It’s important for us to know how we can create a better experience for our members and we are sorry to hear that your expectations have not been met. Your comments have been passed onto the correct department to contact you as soon as possible.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Trusted Customer

6 years ago

Every opportunity was given to Cruise Megastore for contact through several different people. An email was sent to A supervisor who did not even respond to it. The sales team also sent an email to supposed management about our concerns. NOTHING. The agent that we dealt with should have been sacked for the way that she treated us. Very unpleasant experience.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for the time spent with one of our agents yesterday and we apologize about the first interaction with us. Please be assured we certainly want to regain you as a satisfied customer in the future by serving you again.

Trusted Customer

6 years ago

Thank you for the quick response to my issues. The resolution team has been in contact and the matter has been resolved.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We appreciate the updated feedback.

Date of purchase: 08/11/2019

Steven Dsouza

Feefo Verified

6 years ago

What Steven Dsouza said about Cruise Megastore /Travel Megastore:

Excellent Support

Excellent Customer Service and the representative provided various options to suit our needs financially

Karen King

Cruise Megastore /Travel Megastore

6 years ago

It was great to work with you Steven and we appreciate the time you’ve taken to write such a positive comment, thank you.

Date of purchase: 08/05/2020

Trusted Customer

Feefo Verified

6 years ago

Wonderful service

Wonderful service, friendly and helpful.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Date of purchase: 01/04/2020

Michael Palmer

Feefo Verified

6 years ago

What Michael Palmer said about Cruise Megastore /Travel Megastore:

Always answers questions and quick to respond and friendly will help with anything with your cruise

Karen King

Cruise Megastore /Travel Megastore

6 years ago

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Date of purchase: 03/04/2020

Tina MAHER

Feefo Verified

6 years ago

What Tina MAHER said about Cruise Megastore /Travel Megastore:

Isabela was so helpful and very pleasant to me. I thank her for all she helped me with.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We are pleased to hear that you are happy with your experience! Isabella will be happy to hear of your positive feedback as well.

Date of purchase: 20/03/2020

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