Very good service. They helped me a lot. Nice behaviour . I recommend them specially Miss Naima Islam. Thank you 🙏
Mahbub Hossain
Debt Free Advice
1 year ago
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Naima was helpful!
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Sajitha
Feefo Verified
Sutton
1 year ago
What Sajitha said about Debt Free Advice:
I was referred by CAB, but never had the appointment as I was told inspire of calling them twice
Customer Care Team
Debt Free Advice
1 year ago
Dear Sajitha,
Thank you for bringing this issue to our attention and please let us apologise for the way in which you’ve been treated
Keeping our clients happy is our number one priority and we’d like to ask you for another chance to retain your custom
Please call our freephone number 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week
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Trusted Customer
Feefo Verified
1 year ago
Excellent service
Gr8! Excellent Professionalism! Calm to explanation and willing to respond to questions.
Mahbub Hossain
Debt Free Advice
1 year ago
We're happy to see that you had a 5-Star experience at Lewisham Citizen Advice. Thanks for sharing!
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Trusted Customer
Feefo Verified
1 year ago
I was helped by a very lovely supportive lady who put my mind at rest
Mahbub Hossain
Debt Free Advice
1 year ago
On behalf of us all at Citizen Advice Sutton – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
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Radia
Feefo Verified
London
1 year ago
What Radia said about Debt Free Advice:
Very good
Mahbub Hossain
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a 5 star rating – it’s much appreciated
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MICHAEL
Feefo Verified
London
1 year ago
What MICHAEL said about Debt Free Advice:
Long-term (17 years) debt finally written off, thanks to Debt-free. Fab. 🏏
I noticed that I was not gIven certain advice at the appropriate time - being given it only after it had already been dealt with.
Mahbub Hossain
Debt Free Advice
1 year ago
Thanks for the awesome review, Michael! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.
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joyce
Feefo Verified
Wolverhampton
1 year ago
What joyce said about Debt Free Advice:
No interest to help
Customer Care Team
Debt Free Advice
1 year ago
Dear Joyce,
All feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you
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Trusted Customer
Feefo Verified
1 year ago
They are really helpful people and they are amazing any body need help just go don’t worry about.
They say and they are doing them job I’m saying thanks for them helping me a lots was grateful ☺️
Mahbub Hossain
Debt Free Advice
1 year ago
Thank you for the wonderful review and for taking the time to share your feedback with Sutton Citizens Advice. We are ecstatic that your expectations were met - and we were able to assist you
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Trusted Customer
Feefo Verified
1 year ago
Important experience during my time working with CAB (Dept Advice).
I acknowledge & recommend 'Dept Advice" as an important avenue for support to those who are facing undesirable and unpredictable circumstances in their lives.
My only recommendation is for staffs...
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Mahbub Hossain
Debt Free Advice
1 year ago
We are grateful that you took the time out to leave us a review
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EL
Elizabeth
Feefo Verified
London
1 year ago
What Elizabeth said about Debt Free Advice:
Wonderful service, helping hand, and friendly atmospherea advicers are genuine and speak the truth if they don't know what to do, they refar you to other charity or organisation that can help you...
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Mahbub Hossain
Debt Free Advice
1 year ago
Thank you for taking the time to provide a 5 star rating – your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].