Thank you for your 5-star rating. We’re pleased to know that our advice and service met your expectations. Your feedback helps us continue to improve and deliver accessible support to those who need it.
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Farhana
Feefo Verified
London
1 year ago
What Farhana said about Debt Free Advice:
No reponse
Poor
No reply to conversation
Asked for email regarding the advice given but nothing received
No follow up
No contact details for anyone
Very poor service
Very dissatisfied and disappointed
Customer Care Team
Debt Free Advice
1 year ago
Hello Farhana
Thank you for your feedback. We work hard to ensure every client has a positive experience, and we’re sorry to hear we didn’t meet your expectations this time.
We’d really like the opportunity to speak with you directly so we can understand what went wrong and find a way to make things right. Please call our Customer Care Team on 0800 808 5700, available 8am to 8pm, 7 days a week.
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David
Feefo Verified
1 year ago
What David said about Debt Free Advice:
Very good and helpful so far
Customer Care Team
Debt Free Advice
1 year ago
So glad we could help. Thank you for your 5 Star review!
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Trusted Customer
Feefo Verified
1 year ago
Perfect for those in need
The team are ready to assist to the best of their ability. They show compassion for people in debts and work hard to advise them well
Customer Care Team
Debt Free Advice
1 year ago
We really appreciate you taking the time to leave us such a kind review. It's great to know our service made a difference - and we’re here anytime you need further support.
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Trusted Customer
Feefo Verified
1 year ago
Great customer service and advice
Hi there,
My advisor Clive was very knowledgeable, friendly and imparcial. It was very helpful to know about my options on how to pay off my debts.
I would definitely recommend this service.
Customer Care Team
Debt Free Advice
1 year ago
We’ll be sure to share your kind words with Clive - they’ll be so pleased to hear it! We’re committed to supporting every client with care, and we’re glad your experience reflected that.
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Trusted Customer
Feefo Verified
1 year ago
Great service
A lady called Bisola so helpful
Thank you
Customer Care Team
Debt Free Advice
1 year ago
So glad we could help. Thank you for your review!
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Adrian
Feefo Verified
Shepton Mallet
1 year ago
What Adrian said about Debt Free Advice:
Don’t hide like I did, take the help you are allowed.. your worth it
Great support and assistance, made admitting to the debts I have less frightening and scary, take that 1st step and make your life less frightening
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your 5-star review! We're so glad to hear you had a positive experience with us. Your feedback means a lot and helps us continue delivering support to those who need it most.
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Devon
Feefo Verified
1 year ago
What Devon said about Debt Free Advice:
Still waiting for a form
Customer Care Team
Debt Free Advice
1 year ago
Thank you for taking the time to share your feedback. We're deeply concerned to hear about your experience with our service. We strive to provide excellent support to all our clients, and we're sorry we've fallen short of your expectations.
Please contact us at your earliest convenience on our freephone number 0800 808 5700. Our team is available from 8am to 8pm, seven days a week. We're committed to addressing your concerns and finding a suitable solution together.
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Molly
Feefo Verified
Sutton
1 year ago
What Molly said about Debt Free Advice:
Super service, solutions explored in a timely manner.
It was good to have a kind, thorough, professional, helpful person. I truly felt listened to.
Customer Care Team
Debt Free Advice
1 year ago
Molly, thank you for the great review! We’re so happy you loved your experience. Until then, we’re here if you need anything in the future.
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Marlene
Feefo Verified
London
1 year ago
What Marlene said about Debt Free Advice:
Kind,patient and helpful adviser.
I just spoke to some one today 18/7/2025.
The adviser was very kind and patient with me.
I am waiting for further advice on the matter.
Customer Care Team
Debt Free Advice
1 year ago
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve the service for everyone
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].