Feefo was very supportive as she listened to me very carefully not only about my problem but also she suggested other things I ignored that could be potentially helpful for me. I would go back to her...
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The Customer Care Team
Debt Free Advice
1 year ago
Thank you for the great review! We’re so happy you loved your experience. Until then, we’re here if you need anything in the future.
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Trusted Customer
Feefo Verified
1 year ago
Unhelpful
The Customer Care Team
Debt Free Advice
1 year ago
Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.
We’d really like to resolve this as quickly as possible and find a solution that works for you. Please call us on freephone 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week and we would like to talk to you more.
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Jeffery
Feefo Verified
Newham
1 year ago
What Jeffery said about Debt Free Advice:
They told what to do and gave me hope
It's gave me hope thank you so much
Customer Care Team
Debt Free Advice
1 year ago
We’re so grateful for your thoughtful feedback. It means a lot to the team to know we could support you on your journey. Thank you for trusting us.
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Trusted Customer
Feefo Verified
1 year ago
The staff on board the day I came weren't very welcoming
The Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for bringing this issue to our attention and please let us apologise for the way in which you’ve been treated
Keeping our clients happy is our number one priority and we’d like to ask you for another chance to retain your custom
Please call us on 0800 808 5700 or we can reach out to you if you prefer at a time convenient for you.
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Trusted Customer
Feefo Verified
1 year ago
Debts advise is excellent
It’s excellent service and advise
Customer Care Team
Debt Free Advice
1 year ago
Your kind words have truly made our day! Thank you for your 5-star review. If you ever need further advice, we’re only a call or click away.
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Trusted Customer
Feefo Verified
1 year ago
Understanding. And felt listened to.
Customer Care Team
Debt Free Advice
1 year ago
It’s always wonderful to hear that someone felt heard and helped. Thank you for taking the time to share your experience - we’re here anytime you need us.
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TH
Theresa
Feefo Verified
Balham
1 year ago
What Theresa said about Debt Free Advice:
Sorted what was in important was behind me to open letters and to check what benefits I was initially to
Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a review – it’s much appreciated
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JA
Jacqueline
Feefo Verified
London
1 year ago
What Jacqueline said about Debt Free Advice:
There gave me good advice and some tips..
And what ahould do next.
The Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for taking the time to leave a review
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Joy I Nwachukwu
Feefo Verified
Hackney
1 year ago
What Joy I Nwachukwu said about Debt Free Advice:
The best service I have received
The service I received from Debt Free, was fantastic and helpful 😀 👍 👏
The Customer Care Team
Debt Free Advice
1 year ago
Thanks for the awesome review, Joy! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.
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Allison
Feefo Verified
Port Talbot
1 year ago
What Allison said about Debt Free Advice:
Fast and friendly service offered
Craig the debt councillor was available throughout for both advice and assistance.
The Customer Care Team
Debt Free Advice
1 year ago
Thank you for the wonderful review and for taking the time to share your feedback with Nucleus. We are ecstatic that your expectations were met - and we were able to assist you
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].