Samuel Windsor Reviews

Unfortunately that is one of the disadvantages of mail order; not having the opportunity to try the shoes on before making your purchase. However, because of this we do offer a free returns service along with the Samuel Windsor 30 day worn or unworn guarantee which I can see you have taken advantage of. As soon as we receive the shoes back, the refund will be processed back onto your card as requested.

Sorry to see that the shoes did not quite fit. Unfortunately because of the nature of mail order, you are unable to try the shoes on before you buy them, as you would on the high street. Also sorry to hear that the one pair were not of their normal standard of quality. Please feel free to return them back to us using the pre paid label enclosed with your order. Please get in touch by calling 0871 911 7044 or by email at customerservice@samuel-windsor.co.uk if you have any queries and we will be happy to help.

Very sorry to hear of the problems that have arisen with your order. As discussed via email, I can confirm that the refund has now been processed and if you have any further queries, please do not hesitate to contact me.