Not of good quality seemed out of shape, did not fit properly even though they were my size. Looked odd.
Samuel Windsor
Samuel Windsor
17 years ago
Unfortunately that is one of the disadvantages of mail order; not having the opportunity to try the shoes on before making your purchase. However, because of this we do offer a free returns service along with the Samuel Windsor 30 day worn or unworn guarantee which I can see you have taken advantage of. As soon as we receive the shoes back, the refund will be processed back onto your card as requested.
Good deal but shoes I received didn't fit, and one pair appeared like they had been returned before, as were damaged.
Trusted Customer
17 years ago
Good deal but shoes I received didn't fit, and one pair appeared like they had been returned before, as were damaged.
Samuel Windsor
Samuel Windsor
17 years ago
Sorry to see that the shoes did not quite fit. Unfortunately because of the nature of mail order, you are unable to try the shoes on before you buy them, as you would on the high street.
Also sorry to hear that the one pair were not of their normal standard of quality. Please feel free to return them back to us using the pre paid label enclosed with your order.
Please get in touch by calling 0871 911 7044 or by email at customerservice@samuel-windsor.co.uk if you have any queries and we will be happy to help.
Trusted Customer
17 years ago
Thanks for your reply, I have returned the shoes already. I am still planning to use your company in the future, with some of your wide fit shoes.
Barry Williamson
I was very impresed with the products. The 'shoe trees ' bags and shoe horn just finished off a very professional package. I would recommend your goods to my friends.
Trusted Customer
17 years ago
I was very impresed with the products. The 'shoe trees ' bags and shoe horn just finished off a very professional package. I would recommend your goods to my friends.
Ordered two pairs of size nine shoes recieved one pair of size ten and one pair size eight. The size eights were seconds (having scuff over toe) Had to phone office to arrange collection and not even...
Read more
Samuel Windsor
Samuel Windsor
17 years ago
Very sorry to hear of the problems that have arisen with your order. As discussed via email, I can confirm that the refund has now been processed and if you have any further queries, please do not hesitate to contact me.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.