Samuel Windsor Reviews

I am sorry that you felt the item was misrepresented. Every effort is made to represent our garments in an accurate fashion in our catalogues and on our website. There can be a lot of colour variation on the website due to different computer monitors. We can also assure you that they are made from leather. Kind Regards Samuel Windsor

Further to the above, we can confirm that your card was refunded yesterday as requested. Kind Regards Samuel Windsor

Thank you for taking the time to leave us feedback, I am sorry to hear that the shoes were not as good as expected. I have taken a look at your account and it appears that we are still waiting on them to arrive back with us, but as soon as they do, we will issue the refund straight away for you. If you do not hear from us confirming the refund by the end of the week, please get in touch and we will see if we can help you chase the return up with whoever it was sent with. Kind Regards Samuel Windsor

Very sorry to hear that! They must have got damp between the manufacturers and our warehouse and gone unnoticed. If you would still like to return them, we will have no qualms in exchanging them for you; they are even still within the initial 30 day satisfaction guarantee that we offer. Please feel free to take advantage of the 30 day Samuel Windsor worn or unworn guarantee. You can return them using our free returns service detailed on the reverse of your receipt. Or alternatively call our customer service department on 0871 911 7044 or email on customerservice@samuel-windsor.co.uk who will be happy to help.

Very sorry to hear of the problems you have encountered. Issues with deliveries will always be high up on the level of complaints with mail order, it is sadly something mail order companies will always have to deal with. Compared with the sheer amount of parcels that are despatched from us every day, the amount that go missing is very, very few but unfortunately it does happen. We are always looking at ways to improve our service. This is the main reason we have joined forces with Feefo; to try and identify areas that are lacking in some way. So any feedback whether good or bad, is welcomed. However, I can confirm that your order has now been cancelled as requested and refund is now being processed back onto your card. If you have any further queries, please do not hesitate to contact us. Our apologies for the any inconvenience caused. Kind Regards Samuel Windsor