This was my first experience of online shopping, i found it to be very easy to follow, and liked the tracking system also the way i was informed as to the state of play.
Samuel Windsor
Samuel Windsor
16 years ago
Thank you for your kind feedback.
We hope to have set the standard of online shopping!
Kind Regards
Samuel Windsor
Both the service and product I received I was happy with, just one disappointing feature. I would have liked to know before I got my parcel that there was only one of these products available, as it...
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Samuel Windsor
Samuel Windsor
16 years ago
Very sorry to hear that we could not supply the one pair you wanted. Sadly it would be an impossible task to get in touch with every customer when an item is discontinued with a supplier, to see if they would like an alternative item. We have tried to implement this, but by the time we received a reply the alternative may be unavailable or the delivery would have been too late for the item that was in stock. Also the majority of people did not reply at all which in turn held up the entire order.
However, we are currently looking into ways of improving the way in which we notify our customers of any delays or when items become unavailable.
Kind Regards
Samuel Windsor
I cancelled my order after receiving 2 emails saying it would be delayed followed by a letter saying one of the pairs was not available. This was extremely disappointing.
Samuel Windsor
Samuel Windsor
16 years ago
Thank you for your feedback.
We are very sorry for not being able to supply you with your order. Unfortunately as with any retailer, we do have times where items do go out of stock. However, if this ever occurs, we will always endeavour to contact the customer as soon as possible.
Kind Regards
Samuel Windsor
Date of purchase: 11/05/2009
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Trusted Customer
Feefo Verified
16 years ago
An excellent service - my boyfriend was delighted with the shoes.
Product reviews
Date of purchase: 11/05/2009
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Trusted Customer
Feefo Verified
16 years ago
The shoes are of a high quality standard. Please keep it up.
Product reviews
Date of purchase: 10/05/2009
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Trusted Customer
Feefo Verified
16 years ago
High quality goods, prompt service, great packaging.
The shoes were for my son-in-law and he is delighted with them. He wore the deck shoes as soon as he had unpacked them. I am very pleased with the quality and the way the shoes have been sent,...
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Samuel Windsor
Samuel Windsor
16 years ago
Thank you for your very kind comments and feedback!
Kind Regards
Samuel Windsor
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.