Samuel Windsor Reviews

Thank you for your feedback. We are sorry to hear of the difficulties you had when trying to order. We have been extremely busy recently, so our apologies for not being able to answer or even return your call, but thank you for persevering and ordering online. Kind Regards Samuel Windsor

Our apologies for the omission. The shoe stretchers are currently out of stock and have been removed from your order. I have re-instated this as you obviously would still like them but if you change your mind, please get in touch and we will be more than happy to help.

After further investigation for the above, I can see that another order for them has already been placed. So I have again removed the duplicate pair I said I added.

Sorry to hear that you have not yet received your replacement shoes. I have taken a look at your account and can confirm that we have not long received the shoes back. However, the replacements are now on their way and should be with you within the next 3 working days. Sadly due to the amount of returns we get for size exchanges, it would be an impossible task to contact each customer to inform them that their return is being handled. If you think of how many times people try on an alternative size or style of shoe, after they have tried their original choice on in a normal high street shoe shop, you can imagine the returns we receive when they are obviously unable to try the goods on first. But we realise this and this is why we offer our free returns service along with the 30 day worn or unworn guarantee which is unique to us. In an ideal world, we would get in touch, but even an automated response would take too long and by the time the response is sent, 99% of the time, the replacement shoes would have already been delivered to the customer. However, it is something to look at for the future so thank you for your comments. Kind Regards Samuel Windsor