How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Timbuktu Travel Reviews | {{merchantUrl}} reviews

Trusted Customer

Feefo Verified

7 years ago

Joanna was wonderful to work with on planning our 1st trip to Africa. She has a wealth of knowledge and never tired of our questions inquires. Our trip to N. Tanzania went perfectly.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kathy,

Thank you so much for taking the time to leave such a wonderful a review.

Joanna and the team are thrilled to hear that you had such an amazing time on your first trip to Africa - we hope it will be the first of many!

Phoebe and Timbuktu Team

Product reviews

Date of purchase: 10/12/2018

0

Trusted Customer

Feefo Verified

7 years ago

An easy, customizable travel experience

Timbuktu allowed for an easy to use, customizable experience. I was able to plan out my own itinerary easily online, and then work with an agent to refine it. I find that typical travel agents don't...

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Nicole,

Thank you very much for taking the time to leave such a wonderful review. Joanna and the team are thrilled that you enjoyed using our site to design your honeymoon trip to Kenya. We hope you had a wonderful and relaxing safari in Laikipia and the Masai Mara and that this was the perfect way to celebrate your marriage.

All the best,

Phoebe and the Timbuktu Team

Product reviews

Date of purchase: 06/10/2018

0

Trusted Customer

Feefo Verified

7 years ago

Trip of of LIfetime Becomes Reality!

Can't imagine how they could have done any more, or any better, for us. Everything about the trip was perfect. Joanne was incredible to work with. She stayed in touch with us from the first day we...

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi there,

Thank you very much for taking the time to leave such a wonderful review! Joanna and the team are thrilled to hear that you had such a good time and that you were pleased with how everything went! I am extremely happy to hear that Tanzania lived up to your expectations - it truly is a beautiful country!

All the best,

Phoebe and the Timbuktu Team

Date of purchase: 01/10/2018

0

CA

Cassie

Feefo Verified

Phoenix

7 years ago

What Cassie said about Timbuktu Travel:

Fantastic for Booking a Honeymoon!

While we haven't actually been on the trip yet, booking with Timbuktu was incredible! As an avid traveler, I like to have complete control over the details of my trips, but in the midst of planning a...

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Cassie,

Thank you so much for such a wonderful review. Joanna and the team are delighted that we could help make your honeymoon planning stress free in a time when you have so many important things to focus on! We hope you have a beautiful wedding day and that your honeymoon is everything you wished for and more!

All the best,

Phoebe and the Timbuktu Team

Date of purchase: 18/09/2018

0

JK

Jessica Kitson

Feefo Verified

7 years ago

What Jessica Kitson said about Timbuktu Travel:

Amazing!

Joanna from Timbuktu was amazing! She gave us the honeymoon of our dreams in South Africa. She thought of every detail and we didn't have to worry about anything, giving us all our vacation time to...

Arwen

Timbuktu Travel

7 years ago

Hi Jessica,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Joanna's service. We're also so pleased that you had such fabulous honeymoon in Africa and were able to just relax.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Product reviews

Date of purchase: 16/09/2018

0

PS

Phil Smith

Feefo Verified

8 years ago

What Phil Smith said about Timbuktu Travel:

First class service

First class service and customer focus. Excellent options and local support, Highly recommended.

Arwen

Timbuktu Travel

7 years ago

Hi Phil

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Joanna's service. We're also so pleased that you had such a great trip to Africa.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Product reviews

Date of purchase: 09/09/2018

0

ES

Emma Soto

Feefo Verified

8 years ago

What Emma Soto said about Timbuktu Travel:

Jonty, our head of sales agent has been wonderful: efficient, prompt and knowlegeable.

Arwen

Timbuktu Travel

8 years ago

Hi Emma,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Date of purchase: 17/09/2018

0

SF

Sofia Filipe

Feefo Verified

Lisbon, Portugal

8 years ago

What Sofia Filipe said about Timbuktu Travel:

I am going to Africa because of Timbuktu

Fantastic work; professional, efficient and fast. Jonty is an empathic communicator- very good quality. Jonty is calm, confident and very helpful. In comparison to other companies, Timbuktu is a lot...

Arwen

Timbuktu Travel

8 years ago

Hi Sofia,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Date of purchase: 13/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

Jonty was super helpful!

Arwen

Timbuktu Travel

8 years ago

Hi there,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Date of purchase: 14/09/2018

0

EH

Emma Hardie

Feefo Verified

England, UK

8 years ago

What Emma Hardie said about Timbuktu Travel:

Wonderful service, ideas and follow up

We used Timbuktu and more specifically Jonty and his team to fill in the (substantial) gaps in our Namibian adventure. Everything went according to plan and we were so grateful for Jontys...

Arwen

Timbuktu Travel

8 years ago

Hi Emma,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service. We're really pleased to hear that we were able to help in that tricky situation and hope you went on to still have a fantastic trip.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Product reviews

Date of purchase: 18/04/2018

0

Timbuktu Travel Reviews

Rivertrees Country InnMore reviews of this productView product websiteWonderful property. Only one night stay but was lovely.

Maramboi Tented CampMore reviews of this productView product websiteBeautiful property. Everyone was welcoming and helpful. Loved being surrounded by wondering animals.

Serengeti Kati Kati Tented CampMore reviews of this productView product websiteVery comfortable for a tented camp. Didn't want to sleep and miss hearing the lions an other animals on their nightly rounds. Everyone was wonderful.

Tloma LodgeMore reviews of this productView product websiteBeautiful grounds with gardens and a coffee plantation. Here again everyone was kind and welcoming. Very nice accommodations.

Pongwe Beach HotelMore reviews of this productView product websiteAmazing waters & beach. Very relaxing. Staff was terrific and accommodating. Comfortable accommodations. Could live the barefoot life style.

Eka HotelMore reviews of this productView product website

Borana LodgeMore reviews of this productView product website

&Beyond Kichwa Tembo Tented CampMore reviews of this productView product website

The Lazizi Premiere NairobiMore reviews of this productView product website

Walden HouseMore reviews of this productView product websiteWe were very pleased with the Walden House. The staff were very friendly and helpful and the room was clean and comfortable.

La Cotte Forest CottagesMore reviews of this productView product websiteThe cottage was lovely! Cassandra was very helpful and we were able to contact her easily. There were quite a few millipedes on the walls and ceilings, which would be our only complaint.

nThambo Tree CampMore reviews of this productView product websiteWe LOVED nThambo. A completely unique experience! All of the staff were amazing. Our tracker Issac and our guide Jan were both phenomenal and we couldn't have asked for better. If you want to get up...Read more

Rivertrees Country InnMore reviews of this productView product website

Ngorongoro Farm HouseMore reviews of this productView product website

Four Seasons Safari LodgeMore reviews of this productView product website

Kisiwa HouseMore reviews of this productView product website

Zuri Zanzibar Hotel & ResortMore reviews of this productView product website

Your booking experience with TimbuktuMore reviews of this productView product website

Teufelskrallen Tented LodgeMore reviews of this productView product websiteWonderful tented lodge, a bit breezy going to the loo at night! It was 2degrees when we got up in the morning.

Fish River LodgeMore reviews of this productView product websiteWonderful location, the food was not good.

Sossusvlei LodgeMore reviews of this productView product websiteLarge but very comfortable lodge. Perfect for dune visiting. The Junior suite was really lovely.

Hansa HotelMore reviews of this productView product websiteQuirky hotel, but service at breakfast was terrible.

Mowani Mountain CampMore reviews of this productView product websiteDisastrous service, but beautiful location. The food was sometimes inedible. As for the management, get off your phone and pay some attention to your guests!

Okonjima Bush CampMore reviews of this productView product websiteBiggest treat of all, thanks to Jonty and Martin and team in Namibia. Thank you so much for rescuing our day.....wonderful suite, amazing guide, perfect hostess.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?