Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
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483
93
70
87
385
1,118
ratings over the past year
The Works is no longer an active Feefo customer
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
13 years ago
The books that I ordered came very quickly. My Grandson will be delighted.
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Trusted Customer
Feefo Verified
13 years ago
good value for money quick delivery will order again
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Trusted Customer
Feefo Verified
13 years ago
Excellent service
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Trusted Customer
Feefo Verified
13 years ago
order arrived promptly
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Trusted Customer
Feefo Verified
13 years ago
Great book. Nice price. Would be better if there was some communication when the order…
Great book. Nice price. Would be better if there was some communication when the order is shipped. I had to keep checking the status of the order and one fine day it said Order completed. Perhaps the...
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Trusted Customer
13 years ago
It is interesting to see that the company have not replied or commented even on negative reviews on this site. Does this mean the positive reviews are used for marketing and they really don't care about negative ones? Interesting. Always found staff at their stores are really helpful but not a lot to say about their online presence.
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Trusted Customer
Feefo Verified
13 years ago
No problems with website navigation or ordering process. Prompt delivery
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Trusted Customer
Feefo Verified
13 years ago
I was a bit annoyed with the way my books were delivered. I ordered 13 books…
I was a bit annoyed with the way my books were delivered. I ordered 13 books and to begin with they were being delivered one at a time. It's a waste of packaging and postage. I would of been quite...
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Trusted Customer
Feefo Verified
13 years ago
I am very very pleased with the service provided by 'The Works'. It has been a…
I am very very pleased with the service provided by 'The Works'. It has been a first rate service in the provision of an excellent quality product. Well done 'The Works'.
Eamon Dallett
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Trusted Customer
Feefo Verified
13 years ago
Ordered 11 books, they came in about 6 separate envelopes at different times. One of…
Ordered 11 books, they came in about 6 separate envelopes at different times. One of them didn't have postage on so I had to pay £3.60 for that, but I sent an email to The Works and they refunded it...
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Trusted Customer
Feefo Verified
13 years ago
Excellent service, very good prices and item well packed.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.