How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

Rated

Excellent

Inspiring and empowering customers to read, learn, create and play

Service

4.5

/5

5

4

3

2

1

1,809

178

38

34

162

2,221

ratings over the past year

Displaying all 267,762 reviews

Trusted Customer

11 hours ago

Date of purchase: 15/05/2025

Great variety

First class service Good selection of books etc Lot of variety

0

See full customer review

Trusted Customer

1 day ago

Date of purchase: 15/05/2025

Rubbish

Absolutely rubbish. I brought a toy that came broken, contacted the works and they said they would offer me 20% off and that I had to return to store when it was an online order for a redund. I asked...

Read all

0

See full customer review

DH

David Harrison

1 day ago

Date of purchase: 15/05/2025

0

See full customer review

DR

Dragonfly

Derbyshire

1 day ago

Date of purchase: 15/05/2025

What Dragonfly said about The Works:

Excellent service and quality

Product was as described, arrived in good time, wax delivered to my safe place and quality was as expected. I would definitely use them again and will would recommend then with confidence.

0

See full customer review

Trusted Customer

1 day ago

Date of purchase: 15/05/2025

0

See full customer review

CS

Catherine Strafford

Erdington B23 5PS

1 day ago

Date of purchase: 15/05/2025

What Catherine Strafford said about The Works:

Works for me

Ordered on line, delivery was great, shopped before from the works, always excellent service and value for money, lots of bargains

0

See full customer review

CT

Cl?udia Teles

1 day ago

Date of purchase: 15/05/2025

0

See full customer review

Trusted Customer

1 day ago

Date of purchase: 15/05/2025

fast efficient service

Fast efficient service. All products received in good condition. All nice items as expected

0

See full customer review

Trusted Customer

1 day ago

Date of purchase: 15/05/2025

Excellent serv8ce

Very efficient

0

See full customer review

KW

Kathryn Webber

Denton

1 day ago

Date of purchase: 15/05/2025

What Kathryn Webber said about The Works:

Katy

So easy to order quick delivery

0

See full customer review

Not received a review invite?

About The Works

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.

Read all

01213136050

Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom