It would be good to have clearer guides on blending fragrances and additives to base products.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your review. We do aim to improve the information across our website since upgrading the platform and we take your comments on board.
Richard
Thank you. Some carriers would have a fairly strong scent, so we quite understand how a lighter fragrance might be 'lost'. Always happy to give product information in advance if it's helpful. Live Chat can be useful for this.
Richard
Service was great, but I was disappointed that the company wanted £14.95 postage, purely because I live on the Isle of Man - which is charged at the same Royal Mail postage rate as the rest of the...
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your review. To explain about the shipping, we don't use the postal system except on rare occasions because it is not trackable and far too much gets lost. The £14.95 is the charge for the carrier (usually Interlink or UPS) as yours is an offshore destination and that is simply the cost I'm afraid. If you're happy to accept the risk of the parcel being lost then we're happy to send by post by special arrangement.
Richard
Excellent site with very wide range of products. Easy to order and fast delivery. Quality ingredients and fair prices with generous reductions during sales.
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