Staff always very happy to help and very personal service
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your review. So sorry to hear of the damage in transit. We will always happily replace any lost or damaged items and we regularly review our packaging practices to minimise these problems.
Richard
Martin was always quick to respond and always VERY helpful. However, the turn around time was over the scheduled time (I know this lies on the chemist), but maybe look into using someone else that...
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The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your review. Scott is a leading provider of artisan makers CPSR's and we work closely to ensure packages are affordable and effective. He can get busy but we do try our best to help speed things through. Apologies if on this occasion this service did not meet your expectations. We normally quote 4-6 weeks for CPSR's and in most instances this is fairly accurate.
Richard
Have used The Soap Company for around 3 years now - always helpful, friendly and prompt at dispatching / delivering. Love the fact you always know where you stand with lead times. Highly recommend.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you very much for the kind review! It's great to hear you have been shopping with us for a long time and hope this will continue in the future.
Brodie
Your website is really poor. Its not user friendly at all. Its not mobile friendly either.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
10 years ago
Thank you for your review. So sorry you're not happy with our website. We have spent a lot of time and investment in recent months to improve it with a new platform which is responsive for small screens and there are more features to launch in the coming weeks and months. It would be very helpful to know more precisely what you don't like so as we can take this up with the provider. Feel free to email us directly.
Richard
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