Came a day early, customer care seemed rather short
The Present Tree
The Present Tree
3 months ago
Thank you for taking the time to share your feedback and we’re really sorry to hear that your experience didn’t feel quite right.
Our free tracked delivery service is an estimated service, and while we always do our best to deliver on the requested day, couriers can occasionally deliver a little earlier or later than planned. We understand how important timing can be with a gift, so we appreciate you highlighting this.
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you for sharing your experience. We’re genuinely sorry to hear how disappointed you felt on receiving the Rowan tree gift. That’s never how we want a Present Tree moment to feel.
Rowan trees are deciduous, which means during the winter months they are naturally dormant and will arrive without leaves. While this can look very different from summer photos, it’s actually when the tree is resting and storing energy, ready to burst into leaf and growth as spring arrives. What may appear twig-like now is very much alive and part of the tree’s natural seasonal cycle.
We’re also sorry to hear your parcel arrived with some damage. We have carefully checked our email history and can’t find any record of damage being reported to us at the time of delivery. Had we known, we would of course have been more than happy to look into this and help.
Your feedback is important to us, and we appreciate you taking the time to share it as it helps us reflect and improve how we set expectations and communicate the seasonal nature of our trees. 🌿
Date of purchase: 25/01/2026
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Trusted Customer
Feefo Verified
3 months ago
It was an easy on line purchase and the webpage works well.
The Present Tree
The Present Tree
3 months ago
Thank you so much for your lovely 5-star review ⭐️
We’re really glad to hear you found the online purchase easy and the website a pleasure to use. We believe choosing a meaningful, living gift should feel simple and enjoyable from the very first click. 🌳
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you so much for your heartfelt review.
We’re deeply touched that you chose anOlive tree gift from The Present Tree as a gesture of comfort during such a tender time. Knowing it arrived smoothly and was appreciated by your friend means a great deal to us. An Olive tree is a symbol of peace, remembrance and enduring love and we hope it continues to offer quiet comfort in the days ahead.
Thank you for trusting us with something so meaningful 🌿
The service was excellant the tree was delivered well packed & arrived in good time for my friends birthday.
The Present Tree
The Present Tree
3 months ago
Thank you so much for your wonderful review ⭐️
We are delighted to hear the tree arrived beautifully packed and right on time for your friend’s birthday. There is something extra special about a gift that arrives exactly when it is meant to. Thank you for choosing The Present Tree and for taking the time to share your kind words 🌱
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you so much for sharing such a wonderful review!
We are delighted that you chose a Wild Plum tree gift for such a special 80th birthday. The Wild Plum tree is a wonderful symbol of resilience, vitality, and new beginnings, making it a meaningful and joyful gift. We are thrilled to hear your friend loves both the tree and its significance. It is a gift that will grow and flourish alongside many more happy memories.🌱💚
Date of purchase: 18/01/2026
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Trusted Customer
Feefo Verified
3 months ago
Easy, quick.
The Present Tree
The Present Tree
3 months ago
Thank you for your wonderful rating and we are over the moon to hear that you had a great experience from start to finish. 🌳
Product reviews
The Present Tree
The Present Tree
3 months ago
What a joy to hear that you loved both the Olive tree and its packaging. Olive trees are a beautiful symbol of peace, strength, and lasting friendship, and we hope your gift brings happiness and meaning for many years to come.🕊️ 🌿
Fabulous. Everything was so easy from placing my order , to bring able to pick my delivery date , receiving updates and having the gift delivered on time .
The Present Tree
The Present Tree
3 months ago
It is wonderful to hear that everything from placing your order to delivery went so smoothly. Choosing a gift that arrives exactly when you want it should feel effortless, and we are thrilled that the updates and timely delivery made the experience enjoyable. A gift like this can truly bring a little extra magic and joy to the special day. 🌱
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you for sharing such a lovely review.
It is truly heartwarming to hear that the Irish Oak tree gift brought such joy. Irish Oak trees are a timeless symbol of strength, resilience, and hope, and we are so glad this living gift could offer a gentle moment of comfort and celebration on your friend's special day. A gift that grows with love and memories is always something magical. 🌳💚
Thank you! We are so glad everything lived up to your expectations. It means a lot to hear that both the service and the gift brought such a positive experience 🌱✨
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you so much for your amazing review! It means the world to the entire Present Tree team. 💚
It is wonderful to hear that the Hawthorn tree brought so much joy to your parents’ anniversary. With its beautiful symbolism of love, protection, and happiness, the tree is a gift that grows with meaning over time. We are delighted that the care notes and gentle guidance helped make choosing and giving it effortless, turning a simple moment into something truly magical. 🌳🧚♀️
Fast service via the website - I'd highly recommend.
The Present Tree
The Present Tree
3 months ago
We’re so glad the website made your gift-giving simple and speedy. A little touch of ease can make all the difference, and we’re delighted it helped bring a moment of joy without any fuss .🌱✨
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you so much for taking the time to leave us such a lovely review!
What a joy to hear that the Maple tree gift arrived early and was so well received. Knowing that you would recommend us truly means the world and your kind words help the magic of these living gifts reach even more hearts. 🍁💚
We are absolutely over the moon to know that your experience was "excellent as always." There is truly nothing that makes us stand taller than knowing we’ve delivered that consistent touch of magic you’ve come to expect from us.
Thank you for being such a special part of our story and for letting us help your gifts grow. 🙏🏻
Product reviews
The Present Tree
The Present Tree
3 months ago
What a wonderful review to receive! It truly warms our hearts to know that your Mum is so happy with her new Cherry tree. 🌱
Gifting an evergreen for Christmas is such a thoughtful choice because its lush green leaves bring a sense of life and vibrancy to the garden even in the depths of winter. We are delighted that you found it to be such a lovely gift and we are so grateful for your kind recommendation. It means a great deal to our small team to know we have helped create a lasting memory that will only grow more beautiful with every passing year.
We hope your Mum enjoys many seasons of stunning blossoms and happy moments with her tree! 🌿💚
Order process is simple and offered great delivery options. Super quick delivery when I expected it to take much longer.
The Present Tree
The Present Tree
3 months ago
Thank you so much for taking the time to share this 🌱
We’re really pleased to hear you found the ordering process simple and the delivery quicker than expected; that’s exactly what we aim for. Getting a living gift to its new home smoothly (and speedily!) makes all the difference. 🌿
Product reviews
The Present Tree
The Present Tree
3 months ago
Thank you so much for this lovely review 🌸
We’re thrilled to hear the Camellia tree gift arrived right on time and looking its best. Those early blooms are always a little extra magic, especially with more still to come. Knowing your friend was delighted (and you too!) really means the world to us.
Thank you for choosing The Present Tree and for sharing such kind words. We hope the Camellia brings joy for many seasons ahead. 💚🌺
Thank you so much for sharing this 🌿💚
We’re deeply touched to hear how your Entwined Cherry tree gift and its engraved brass heart could offer comfort in such a tender moment. Gifts that grow and live on have a way of holding memory and hope, and it’s wonderful to know your friend felt the healing magic of this little tree.
Thank you for choosing a gift that’s thoughtful, meaningful, and full of life; it’s exactly the kind of moment we hope to create. 🌱
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.