How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,181 reviews

Trusted Customer

Raleigh,NC

7 years ago

What Trusted Customer said about The Moorings:

Great job.

Product reviews

Date of purchase: 30/08/2018

Trusted Customer

7 years ago

Moorings makes it very easy to setup a vacation - even for a someone planning their first sailing trip.

Ian

The Moorings

7 years ago

Thank you for your kind review of your recent experience in the British Virgin Islands. We aim to make chartering as easy and stress-free as possible, and are glad to hear you had a successful vacation!

Product reviews

Date of purchase: 11/08/2018

Trusted Customer

7 years ago

Excellent service overall--questions and concerns were dealt with immediately. Staff was very helpful and informative.

Ian

The Moorings

7 years ago

Thank you very much for your kind review of your recent British Virgin Islands experience. Above all The Moorings strives to provide excellent customer service on-the-water, and it is great to hear that your issues were dealt with properly. We look forward to hosting you on a charter vacation again soon.

Product reviews

Date of purchase: 07/01/2017

Trusted Customer

Niagara Falls,Ontario, Canada

7 years ago

Uploaded media

View all media (1)

What Trusted Customer said about The Moorings:

One of our TOP TWO trips Ever!

We loved, loved, LOVED this trip sailing around the BVI's!! It was everything we hoped it would be! Right from the first phone call to a Moorings Booking Agent, the process went smoothly,...

Ian

The Moorings

7 years ago

Wow! Thank you so much for this enthusiastic review of The Moorings and of the British Virgin Islands. It is always great to hear about our guests' fantastic charter experiences. We appreciate you choosing to sail with us and look forward to hosting you again soon.

Product reviews

Date of purchase: 11/12/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

all of our needs were met and the moorings standards of expectations were met 5 stars

Product reviews

Date of purchase: 09/05/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

We were extremely happy with the Moorings from the time we booked until we got home. All reps were extremely friendly and helpful. The boat was beautiful and well stocked for our needs. We will...

Ian

The Moorings

7 years ago

Thank you very much for your review and for choosing to charter with The Moorings. We look forward to seeing you out on the water again soon!

Product reviews

Date of purchase: 03/05/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Members at the front desk tried their best and were courteous but at times stretched thin

Ian

The Moorings

7 years ago

Thank you for your review of your recent experience in the British Virgin Islands, and for choosing to vacation with The Moorings. Feedback such as this is essential to providing excellent customer service in the future. We will be sure that this feedback gets passed to the proper stakeholders.

Product reviews

Date of purchase: 30/08/2018

Trusted Customer

Chicago

7 years ago

What Trusted Customer said about The Moorings:

Late provisions and late Captain checkout caused first sail to be rushed

During the check-in process on the first day, we showed up at 8am to be at the 830am Captain Chart Briefing. No one-on-one was offered to personalize our itinerary or go over anything we missed (it...

Ian

The Moorings

7 years ago

Thank you very much for your detailed review of your charter in the BVI's. It is discouraging to hear of your difficulties upon arrival, but we are glad to hear that the rest of the charter went well. We will be sure to pass along this feedback to the BVI operations staff to improve in the future.

Product reviews

Date of purchase: 14/01/2019

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Charter with the best!

Highly professional, no problem approach, welcoming, felt like we were taken care of, first class staff and facilities.

Product reviews

Date of purchase: 10/07/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

boat windancer sailed wonderfully. refrigeration terrific.renport tech,Baccus, was great.However, boat was issued to me with a slow-about 1/2 gallon per 2 minute- leak.bilge pump was on every 2...

Ian

The Moorings

7 years ago

Thank you for your detailed review of your recent BVI charter. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so we can discuss this with you further. While we are proud of our catamaran fleet, monohull sailing remains a vital part of The Moorings and we would like to ensure a consistently positive charter experience for all, no matter what type of yacht you may be on.

Product reviews

Date of purchase: 11/12/2018

Not received a review invite?

View all media (239)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

The Moorings Reviews

TortolaMore reviews of this product (401)View product websiteOnly negative was the second kayak had not been delivered.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteVery comfortable boat that was well equipped.

TortolaMore reviews of this product (401)View product websiteMoorings club had good facilities. Helpful staff. Provisioning store close by.

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (20)View product websitegreat layout. boat was in good condition.

TortolaMore reviews of this product (401)View product website

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (22)View product websiteBoat was very good but water leak into both aft cabins of uncertain source. Mooring's maintenance staff evaluated this quickly when we returned to harbour to reprovision. New mattress supplied to...Read more

TortolaMore reviews of this product (401)View product website

Moorings 51.4 - 4 Cabin MonohullMore reviews of this product (21)View product websiteThe boat was clean, spacious, and we were very happy with our selection of 51.4 for the 8 of us on this trip. We did our own provisioning. We brought our own snorkel gear, but used the fins that...Read more

TahitiMore reviews of this product (24)View product website

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (58)View product website

TortolaMore reviews of this product (142)View product websiteBVI is a great boating area. You always have an island in sight, it's very easy to navigate around, the water is beautiful and warm!

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (41)View product websiteWe loved the boat. It was very clean when we arrived and well stocked!

TortolaMore reviews of this product (401)View product website

Moorings 51.4 - 4 Cabin MonohullMore reviews of this product (21)View product websitegetting a little old with minor deficiencies accumulating

TortolaMore reviews of this product (401)View product websiteBeautiful sailing. Great boat. Everything was exactly as advertised. Only negative that I can think of was that the on-board WiFi never worked, but we didn't really care about that too much and never...Read more

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (22)View product websiteBeautiful boat and sailed wonderfully!

TortolaMore reviews of this product (401)View product websiteWe have chartered in the BVI many times. It was sad to see the damage Irma did to Gorda Sound and Little Harbor Jost Van Dyke. Otherwise splendid as ever

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteExcellent 38' Benateau monohull. However the water pump was weak and faulty. That was a twist for the week but we enjoyed our otherwise experience that it was no big deal.

TortolaMore reviews of this product (401)View product websitemanageable seas, easy navigation, easy provisioning

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websitesee part one. refer door needed to be kept closed with mooring pole. swim platform partially unbolted due to previous abuse. torqued, rusted stainless hinges would indicate this repair has gone...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?