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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Great people. Still in startup mode but super accommodating!

Ian

The Moorings

7 years ago

Thank you very much for your feedback. Certainly our operation in Nassau is still fairly new but it is great to hear that you had a good check-in experience locally. We hope to welcome you back again someday soon!

Product reviews

Date of purchase: 20/07/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Paid for a 1-3 year old boat but did not receive it.

Provide what you promised

Ian

The Moorings

7 years ago

Thank you for your feedback. This is concerning to hear. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather more information to ensure this does not happen again the future.

Product reviews

Date of purchase: 12/05/2018

0

Trusted Customer

7 years ago

Excellent charter on a nice boat

The boat was in great shape, they were easy to work with and everything was ready on time. I'd charter again.

Ian

The Moorings

7 years ago

Thank you very much for your feedback. We would certainly welcome you back again!

Product reviews

Date of purchase: 17/09/2018

0

Trusted Customer

7 years ago

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Moorings in St Martin did a great job. your Clearwater office not so much.

For the most part the Moorings personnel in Clearwater Florida were helpful during the planning stages, however, I was a bit disappointed with a few of the people there. However, there was one in...

Ian

The Moorings

7 years ago

We are sorry to hear you had a less than satisfactory experience during the booking process. If possible we would like to hear more about whom you were speaking to, so that we can ensure it does not happen again in the future. Please contact us directly at customer.care@thlmarine.com so that we may learn more. We do hope that your charter experience overall went well, and hope to improve upon our level of service the next time around.

Product reviews

Date of purchase: 10/06/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Muy bien, lo único que tuvimos que esperar 2 horas porque los cepillaos de WC estaban sucios y fueron a buscar otros. Adicionalmente ideal sería que las sábanas y almohadas tengan mejor calidad.

Product reviews

Date of purchase: 13/11/2018

0

TC

Trusted Customer

Milwaukee

7 years ago

What Trusted Customer said about The Moorings:

Disappointing Return to the Moorings

The technicians who came out to our boat to repair two electrical problems did a good job of diagnosing and fixing the problems. The US based marketing team did a reasonable job of answering...

Ian

The Moorings

7 years ago

Thank you for your feedback. It is disappointing to hear of your recent experience and certainly this is not the level of service we aim to provide. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we may gather more information about your recent charter.

Product reviews

Date of purchase: 06/04/2018

0

TC

Trusted Customer

ABINGTON MA USA,

7 years ago

What Trusted Customer said about The Moorings:

Beyond our expectations

Almost everything was perfect, I felt the person showing us the boat was not as knowledgeable as he could have been, I actually had to show him some things. Your desk staff was great somethings they...

Ian

The Moorings

7 years ago

Thank you very much for your feedback! That is fantastic to hear and welcome the Bareboat charter family. We look forward to welcoming you back someday soon.

Product reviews

Date of purchase: 06/04/2018

0

Trusted Customer

7 years ago

Poor customer service on site.Poorly organized.

Ian

The Moorings

7 years ago

We are sorry to hear that you had a poor experience with our local base staff. We are working to finalize numerous construction and renovation projects on-site that we hope will improve organization and streamline the check-in and check-out procedure in the coming months. If you have any questions or concerns, or would like to elaborate further on your experience please contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 17/09/2018

0

TC

Trusted Customer

Middleton

7 years ago

What Trusted Customer said about The Moorings:

Great charter company, old boat

Our booking was on a Leopard 4800 which is a format of yacht we have chartered several times over the last 5 years. Regrettably, the boats are at the end of their charter life and our particular...

Ian

The Moorings

7 years ago

Thank you for your feedback. We are sorry to hear that your 4800 was not up to the usual Moorings standard. Fortunately, reinforcements are on the way in the form of many new sailing catamarans coming to the Caribbean fleet over the next few months! If you have any further questions or concerns please do not hesitate to contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 09/04/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Very poor knowledge of the cruising area (Exumas).

Ian

The Moorings

7 years ago

Good afternoon, thank you for your feedback. It is discouraging to hear that your SUP's were not delivered properly. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather further information. We do hope that the remainder of your charter experience went well, and look forward to speaking with you.

Product reviews

Date of purchase: 09/11/2018

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The Moorings Reviews

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BelizeMore reviews of this product (24)View product website

Moorings 3900 - 4 Cabin CatamaranMore reviews of this product (18)View product websiteThe boat was in good shape, could have used a bit more line and a giant can of sail lube but nothing else to complain about.

St MartinMore reviews of this product (25)View product websiteThe people at the base were very congenial and very capable. We were amazed at how incredibly well they maneuvered the boat in & out of the tight dock spaces. We were a bit disappointed in the...Read more

Moorings 51.4 - 4 Cabin MonohullMore reviews of this product (21)View product websiteWe had a problem with roaches. We were told that it would not be healthy for us if they sprayed for them with us still on the boat for several more days. So we just had to kill them as we saw them. ...Read more

ExumasMore reviews of this product (40)View product websiteLo que escribí en la anterior. Muy buena disposición del personal y muy amables.

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (41)View product websiteMuy bien, me gustaría que tenga radar.

TortolaMore reviews of this product (401)View product websiteTo start with, what happened to the smiles? In the past, the base personnel were much more pleasant and welcoming. This was a small part of our overall disappointment. Our 38 foot monohaul was...Read more

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteThe boat was nice, but was not adequately maintained. Resolving missing equipment and electrical problems took too much time away from our sailing.

TortolaMore reviews of this product (142)View product websiteEverything was very nice our first time there and I believe you should tell you customers more about the marina, such as we stayed at Marias by the sea our first night and if we had known would have...Read more

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (19)View product websiteThe boat was all that you advertised. The only complaint was the bathroom toilets having the smell

TortolaMore reviews of this product (142)View product websiteStaff not trained well on customer service. Shower area and restrooms filthy. No hot water in showers.

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (50)View product websiteMany items including anchor did not work. Poorly maintained boat.

St LuciaMore reviews of this product (38)View product websiteWe chose to return to St. Lucia which meant consuming two days of our trip with the long run from St. Lucia to Bequia and Bequia to St. Lucia. We missed the daily snorkeling of the BVIs with its...Read more

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteThe Leopard 4800s are at the end of life and it shows. The crewed vessels are kept in better condition but those used for bare boating are done.

ExumasMore reviews of this product (40)View product websiteI am extremely angry as I requested 2 Standup Paddle Boards which were supplied but without SUP Paddles. I have requested for a refund for the hire of these 2 boards and have been denied. We had a...Read more

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (41)View product website

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