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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

I am writing to you on behalf of our entire crew of 8 of Natural Mystic: George F. (Captain)and Theresa Sanford, John F. and Deborah Slifer, Matthew and Nancy Silverman and Scott and Pamela Rogers. ...

Ian

The Moorings

7 years ago

Thank you for your thorough feedback. The numerous issues you encountered while on charter are concerning, and we would very much like to speak with you further to create a formal log in our system to avoid this occurring in the future. I have passed your contact information to our customer care team, so they are fully aware of the situation and will reach out to you directly.

Product reviews

Date of purchase: 26/04/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Boat was not cleaned properly before arrival. Had to beg staff to get it cleaned. Boat checkout person, Pinky, cleaned it herself. Thanks, Pinky. Above and beyond!! For a 2 year old boat was...

Ian

The Moorings

7 years ago

Thank you for your feedback. We apologize for the state of the vessel upon your arrival, and are glad to hear the issue was addressed. We hope that the remainder of your charter went well. If you have any further information or would like to discuss this further with us, please contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 21/06/2018

0

Trusted Customer

7 years ago

Great Week

Yes, we will be chartering with them again. We had some issues, but they did their best to solve the problem.

Ian

The Moorings

7 years ago

Thank you for the review and we are so glad to hear you had a great time. We look forward to hosting you on another charter someday soon!

Product reviews

Date of purchase: 14/04/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Very frustrating the day we left the base. We found that one toilet base was leaking smelly brown water...took several hours to get fixed. We found no snubber in the anchor locker and never got one...

Ian

The Moorings

7 years ago

Thank you very much for your review and for your patience with us. Certainly it has been a long road to recovery and we have a ways left to go, but we still strive to provide a level of service and quality that people have come to expect. We hope to improve on your experience on your next charter.

Product reviews

Date of purchase: 10/10/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

The service experience was generally good. We did need remote service to our boat twice, once for a bad sensor in an engine and once for fresh water issues. The fresh water lines weren't labeled...

Ian

The Moorings

7 years ago

Thank you for your review, we are sorry to hear that you had issues with the boat while out on the water. We hope that the remainder of your charter experience went smoothly, and thank you for trusting us with your valuable vacation time.

Product reviews

Date of purchase: 17/08/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Great people. Still in startup mode but super accommodating!

Ian

The Moorings

7 years ago

Thank you very much for your feedback. Certainly our operation in Nassau is still fairly new but it is great to hear that you had a good check-in experience locally. We hope to welcome you back again someday soon!

Product reviews

Date of purchase: 20/07/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Paid for a 1-3 year old boat but did not receive it.

Provide what you promised

Ian

The Moorings

7 years ago

Thank you for your feedback. This is concerning to hear. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather more information to ensure this does not happen again the future.

Product reviews

Date of purchase: 12/05/2018

0

Trusted Customer

7 years ago

Excellent charter on a nice boat

The boat was in great shape, they were easy to work with and everything was ready on time. I'd charter again.

Ian

The Moorings

7 years ago

Thank you very much for your feedback. We would certainly welcome you back again!

Product reviews

Date of purchase: 17/09/2018

0

Trusted Customer

7 years ago

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Moorings in St Martin did a great job. your Clearwater office not so much.

For the most part the Moorings personnel in Clearwater Florida were helpful during the planning stages, however, I was a bit disappointed with a few of the people there. However, there was one in...

Ian

The Moorings

7 years ago

We are sorry to hear you had a less than satisfactory experience during the booking process. If possible we would like to hear more about whom you were speaking to, so that we can ensure it does not happen again in the future. Please contact us directly at customer.care@thlmarine.com so that we may learn more. We do hope that your charter experience overall went well, and hope to improve upon our level of service the next time around.

Product reviews

Date of purchase: 10/06/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Muy bien, lo único que tuvimos que esperar 2 horas porque los cepillaos de WC estaban sucios y fueron a buscar otros. Adicionalmente ideal sería que las sábanas y almohadas tengan mejor calidad.

Product reviews

Date of purchase: 13/11/2018

0

The Moorings Reviews

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