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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

I am aware and understand the disaster that was Hurricane Irma This was our fifth time to the BVI - service was not the same attention to customer service and detail. I heard several other people...

Ian

The Moorings

7 years ago

Thank you for your feedback. We are aware of current issues regarding our operations in the British Virgin Islands, and are working hard to address them. If you have any further questions or concerns, or would like to discuss your experience in more detail, please don't hesitate to contact us directly at customer.care@thlmarine.com. Thank you as always for your business. We hope to show you a vastly improved charter experience should you choose to charter with us again in the near future.

Product reviews

Date of purchase: 13/02/2019

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

TRIP to remember!!!!

Third time in a row renting with yall WAS EXCELLENT!

Ian

The Moorings

7 years ago

Thank you for your enthusiastic review! It is always great to hear such fantastic feedback. We are glad you had a wonderful time with The Moorings and look forward to having you back with us sometime soon.

Product reviews

Date of purchase: 09/07/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Great experience but you can make it even better.

I thought the communication between booking and the trip starting was scant. Everything was check the web page. I think you guys should have some kind of what to expect guide. Like for Nassau, you...

Ian

The Moorings

7 years ago

Thank you very much for your thoughtful feedback. We will pass along your suggestion to our marketing and operations teams to ensure more information is readily available for future Exumas charterers arriving in Nassau. Thank you as always for trusting us with your vacation time, we are glad you had a wonderful experience!

Product reviews

Date of purchase: 09/11/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

We had a great time while on the catamaran. Briefing was thorough, boat was clean and systems worked as expected.

Ian

The Moorings

7 years ago

Thank you very much for your kind review. We are glad everything went smoothly and look forward to having you on board again sometime soon!

Product reviews

Date of purchase: 07/02/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Very professional operation.

The onboarding, checkout, and checkin were all very smooth. The only downside was the size of the base: everything was ok, but the staff were very busy, and some lines were long.

Ian

The Moorings

7 years ago

Thank you for your review. We are glad that you had an overall seamless experience with The Moorings and look forward to seeing you on the water again soon!

Product reviews

Date of purchase: 28/08/2018

0

TC

Trusted Customer

Greensboro

7 years ago

What Trusted Customer said about The Moorings:

I have sailed with the Moorings for over 30 years and each time they make every effort to take care of the little details. We had no mechanical issues and were completely satisfied with the vessel.

Ian

The Moorings

7 years ago

This is great to hear, thank you very much for your feedback and thank you as always for trusting The Moorings with your charter vacations!

Product reviews

Date of purchase: 31/05/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Nice size boat overall. But the service at home base was terrible at best

1. Make sure the items ordered and paid by customer ahead of arrival are actually on the boat. 2. Our boat was missing cushions for almost all of the outdoor seating areas. 3. Didn’t find out there...

Ian

The Moorings

7 years ago

Thank you for your feedback. I have passed this information along to our customer care team to ensure that a record of your problems is on file and is being addressed. If you have any immediate questions or concerns, please don't hesitate to reach out to us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 29/10/2018

0

TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

I left a detailed description of the issues with the Moorings manager in the BVIs. There were a lot of problems with this particular cruise.

Ian

The Moorings

7 years ago

Thank you for your feedback. I have forwarded your review to our customer care team to ensure that a record of your charter has already been received by our head office, and is being addressed.

Product reviews

Date of purchase: 17/12/2018

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TC

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Everything was perfect as usual!

Ian

The Moorings

7 years ago

Thank you for your kind review! It is always great to hear that things went perfectly. We hope to see you on charter again in the near future.

Product reviews

Date of purchase: 09/11/2018

0

TC

Trusted Customer

Traverse City, Michigan

7 years ago

What Trusted Customer said about The Moorings:

Clear process with all questions answered concisely.

Ian

The Moorings

7 years ago

Thank you for your feedback, we are glad you enjoyed your vacation and hope to see you again soon!

Product reviews

Date of purchase: 18/07/2018

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The Moorings Reviews

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Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteI hoped for a newer boat this one was at the end of it's time I'm sure I also assume any boat of it's age went thru Hurricane Irma

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Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product website

ExumasMore reviews of this product (40)View product websiteWhat an amazing place to visit. Loved the water, the sites to see and the people were all friendly.

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (41)View product websiteThe boat "Cloud 9" was clean and everything worked reliably. The electronics were easy to use and intuitive. There is tons of room for sitting relaxing gathering together and anything else. Very...Read more

TortolaMore reviews of this product (142)View product websiteEverything was great except for the one night stay at the Mariner Inn. The hotel is extremely overpriced.

Moorings 433 PC - 3 Cabin CatamaranMore reviews of this product (19)View product website

TortolaMore reviews of this product (401)View product website

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (47)View product websiteThe 38.2 was a perfect size for the four of us.

TortolaMore reviews of this product (401)View product websiteThe food and staff were very good.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteI really liked the "Water Making" equipment on the boat. It saved numerous trips to shore to refill the water tanks.

TortolaMore reviews of this product (142)View product websiteHe taxi and ferry service was in schedule other than that no sense of urgency to take care of missing items on boat that were ordered and paid for several weeks in advance. No one was concerned...Read more

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product websiteMissing cushions, winded bottles and dirty towels left on the boat seats welhen arrived.

TortolaMore reviews of this product (401)View product website

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product website

TortolaMore reviews of this product (401)View product websiteIsland and Moorings facility all looked remarkably good.

Moorings 51.4 - 4 Cabin MonohullMore reviews of this product (9)View product websitebunks were a little small for two people.

TortolaMore reviews of this product (142)View product websiteOverall great experience.

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product websiteBoat was a 3-5 year model. Boat was more aged than anticipated and was not very clean.

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