Just returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...
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Product reviews
Date of purchase: 19/02/2019
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Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
Moorings had everything ready and service was fantastic
Ian
The Moorings
7 years ago
Thank you for your kind review! We are glad you had a seamless vacation experience and everything went well. We hope to see you on board again someday soon.
Product reviews
Date of purchase: 16/02/2019
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Trusted Customer
7 years ago
This is our second charter through Moorings. Great customer service and such friendly helpful staff. The few minor issues we had were addressed promptly and fixed with no problems. Can’t say enough...
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Ian
The Moorings
7 years ago
Thank you very much for your kind review. We are thrilled to hear you had a great experience on your recent vacation with us, and look forward to hosting you on charter again someday soon!
Boat was old tired and not well maintained. Several things not working properly. Shore A/C, handheld VHF, isenglass was to worn to see through. Sheets smelled like vomit. No cooler onboard. Biminy...
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Ian
The Moorings
7 years ago
Thank you for your review. We are concerned to hear of the issues outlined above, and would like to speak to you further to ensure this experience does not happen again in the future. I have passed along your feedback to our customer care team, who may reach out to you to gather more information. If you have any questions or concerns please do not hesitate to contact us directly at customer.care@thlmarine.com
Your company sent a boat out that has a hydraulic leak at the helm. When it get wet during rain the fluid mixed with water a created a very slippery surface.
The canvas on flybridge were in terrible...
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Ian
The Moorings
7 years ago
Thank you for your thorough feedback. The list of issues outlined in your review is concerning, and we would like to speak to you further to gather more information and to ensure that a detailed list of the issues with the vessel is on file so that it can be actioned properly. I have forwarded your feedback to our customer care department, and they will be reaching out to you directly. If you have any further questions or concerns please reach out to us at customer.care@thlmarine.com
The two main issues that significantly detracted from the experience with Moorings were; 1) A very tired and poorly maintained boat. These boats are meant to be very highly maintained and less than 3...
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Ian
The Moorings
7 years ago
Thank you very much for your review. We are aware of issues currently surrounding our Tortola operations and are working hard to address them. Feedback like this is essential to ensuring we return to the level of service we all expect. We hope that your overall experience in the Islands was a positive one despite these problems. If you have any questions or concerns, or would like to discuss this in more detail, please don't hesitate to contact us directly at customer.care@thlmarine.com
Working with Melissa Johnson was a pleasure. She is one of the most knowledgeable, supportive and efficient Vacation Planning Specialist I've ever worked with. Thanks to her our trip was planned...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are thrilled to hear you had not only a wonderful charter experience, but a wonderful reservation experience as well! I will be sure to pass along this feedback to Melissa, I'm sure she will be glad to hear it.
Boat was well provisioned. All the necessary equipment was functional.
Service was requested midway thru the charter when the dingy motor malfunctioned. A replacement was made within several hours.
Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are so glad to hear you had a great experience with us and look forward to having you back on the water in just a few short months!
Product reviews
Date of purchase: 18/07/2018
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Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
De maneira geral tudo muiiiito bom!
Coisas boas que marcaram nossa viagem:
1) Barco Excelente
2) Roupas de cama e banho…. Muito boas!
3) Clima, ventos, mar e aguas incríveis!
4) Lugares maravilhosos...
Excellent and knowledgeable service throughout the entire process! Already looking forward to my next charter with The Moorings!
Ian
The Moorings
7 years ago
Thank you very much for your review. We are thrilled that you had a wonderful experience in the British Virgin Islands and look forward to having you back soon!
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.