Wonderful, trip of a lifetime .. but, I rated a 4 because I feel more pre-trip information could have been provided with regards to route planning and more details of what the boat had on board...
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Ian
The Moorings
7 years ago
Thank you for your feedback, it is great to hear you had a wonderful experience in the Bahamas, and thank you very much for your information regarding the communication with the local staff. Nassau is a relatively new operation for us so feedback such as this is essential to ensure the service remains on par with that of our other global destinations. We will forward your feedback to our Caribbean Operations manager to look into it further. If you have any questions or concerns please don't hesitate to contact us directly at customer.care@thlmarine.com
Product reviews
Date of purchase: 07/02/2018
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TC
Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
I sent them a letter identifying the service shortcomings. There was a carelessness and lack of attention to details when the boat was delivered and this caused me both inconvenience and costs.
Ian
The Moorings
7 years ago
Thank you for your feedback, and for chartering with The Moorings. I have forwarded your review to our customer care team to ensure they have received your correspondence, and you should hear form them directly. If you would like to contact us directly with any questions or concerns, you may reach us at customer.care@thlmarine.com
Product reviews
Date of purchase: 20/03/2018
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RM
Raymond Maldonado
7 years ago
What Raymond Maldonado said about The Moorings:
Every aspect of the charter service, from start to finish, was excellent. From the booking process/reservations center to the boat itself and the "Base Marina" personnel. The Marsh Harbor staff...
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Ian
The Moorings
7 years ago
Thank you very much for your kind review! We are glad to hear you had a wonderful experience with us in the Abacos, and look forward to hosting you on the water again someday soon!
Thank you for your review. We are glad to hear you had a great experience with The Moorings and look forward to seeing you on charter again someday soon.
Communication from the FL office was spotty so we missed the orientation meeting because we did not know the time of meeting. Nevertheless, the local Belize Moorings team accommodated our late...
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Ian
The Moorings
7 years ago
Thank you for your review, and for sailing with The Moorings! It's wonderful to hear that you had a fantastic experience on charter in Belize, and we hope to see you on charter with us again soon!
Product reviews
Date of purchase: 12/10/2018
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Trusted Customer
7 years ago
The entire first impression was terrible. I booked rooms at the inn for the first night. Was called and informed that they made a mistake and no rooms were actually available, but we could have the...
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Ian
The Moorings
7 years ago
Thank you for your review. It is discouraging to hear about your negative experience upon arriving at the marina to board your boat, but we do hope that the remainder of your vacation went smoothly. I have forwarded your feedback to our customer care team who will follow up on your inquiry to ensure the adjustment mentioned is indeed made. If you would like to reach out to us please contact us directly at customer.care@thlmarine.com
This was an excellent experience. The Southern Caribbean is a beautiful destination, with great sailing winds throughout. The boat was in great shape and ready to go.
Ian
The Moorings
7 years ago
Thank you very much for your review. We are glad to hear you had a wonderful experience on your recent charter with us, and hope to see you out on the water with us again someday soon.
I have chartered in quite a few places, but this was the first time I had chartered with Moorings. The Chart briefing was outstanding and the customer service was A++
Ian
The Moorings
7 years ago
Thank you for your kind review, and for sailing with The Moorings! We are glad to hear you had a wonderful time with us in Belize, and hope to see you on charter again someday soon.
Second visit in 9 months to Grenada for us, we received a great welcome and had a wonderful experience. Everything was in working order with accurate provisioning. Good briefing and send off.
Ian
The Moorings
7 years ago
This is great to hear! Thank you for your review, and for continuing to charter with The Moorings. We appreciate your business and your feedback, and look forward to seeing you again soon!
Product reviews
Date of purchase: 11/03/2018
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Trusted Customer
7 years ago
service was slow and disrespectful at the base. we were not able to board until 2:30 and leave the dock until after 4pm despite being promised a noon boarding. several maintenance issues with our...
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Ian
The Moorings
7 years ago
Thank you for your review. This is certainly concerning to hear. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we can ensure a proper record of your experience is on file. We would like to ensure something like this does not happen again in the future.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.