Boat was not ready. Many things aboard did not work. Response to calls for broken down generator, water maker not responded to. Not impressed. Overpaid.
Ian
The Moorings
7 years ago
Thank you for your review. It is discouraging to hear of the difficulties you experienced on your recent charter with The Moorings. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we may gather more information and ensure this is properly addressed.
It was amazing! HIEEE----(our skipper) was so attentive and was able to show us the best spots on the island. we all had a blast.
Ian
The Moorings
7 years ago
Thank you very much for your review, and thank you for chartering with The Moorings! We are glad to hear your recent vacation experience was top-notch, and hope to see you on charter with us again someday soon.
Comprehensive, competent service by the crew at the St Lucia Moorings.
Special shout outs to Charlene and Short Change !! We hope to return.
Ian
The Moorings
7 years ago
Thank you for your positive review! We are glad you had a wonderful vacation experience with The Moorings and look forward to hosting you on the water again someday soon.
As a first timer w/ Moorings we found the pre-trip prep, boat set up and personnel all extremely helpful and friendly. The boat itself and the crew provided were top notch, with the crew in...
Read more
Ian
The Moorings
7 years ago
Thank you for your review, and welcome to The Moorings family! We are so glad to hear your recent vacation experience went well, and look forward to welcoming you aboard again someday soon.
Thank you for your feedback. it is unfortunate to hear that you had technical issues to begin with, however it is great to hear that they were addressed promptly. We hope you had a pleasant and seamless vacation experience and hope to see you out on the water again soon.
Product reviews
Date of purchase: 17/07/2018
0
Share
TC
Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
Every thing went very smooth.
Ian
The Moorings
7 years ago
Thank you for your review, and thank you for chartering with The Moorings! We hope to see you again soon.
Attitude from base staff, improve on my 7 hour wait to board, vessel no cleaned in forward berths, water pump failed and went three days without water for my 8 member family, communication back to...
Read more
Ian
The Moorings
7 years ago
Thank you for your review, it is certainly discouraging to hear of your negative experience with The Moorings recently, and we apologize that your vacation did not meet with the level of service we strive to provide. I have forwarded this review to our customer care team so that a formal record of it is on file, to ensure experiences like this do not happen again in the future. If you have any questions or concerns, please do not hesitate to reach out to us directly at customer.care@thlmarine.com
Product reviews
Date of purchase: 21/09/2018
0
Share
Trusted Customer
7 years ago
Good boat and service.
Ian
The Moorings
7 years ago
Thank you for your review, and thank you for chartering with The Moorings! We are glad your charter went well, and hope to see you out on the water again someday soon.
The provisioning at Granada was the best we've ever had. Plenty of excellent fresh vegetables and fruit, although I'll have to admit that the meat was somewhat disappointing.
Ian
The Moorings
7 years ago
Thank you for your review, we are glad to hear that you had an excellent time on your vacation, with exception of some provisioning items. If you have any questions or further concerns please don't hesitate to reach out to us directly at customer.care@thlmarine.com.
Product reviews
Date of purchase: 18/04/2018
0
Share
TC
Trusted Customer
7 years ago
What Trusted Customer said about The Moorings:
I have chartered several times with Moorings, This was the best experience so far. The staff was friendly and responsive. The boat had a few minor glitches but it fairly new, clean and well equipped.
Ian
The Moorings
7 years ago
Thank you very much for your review. We are glad to hear you had a great experience chartering with The Moorings and hope to see you on charter with us again someday soon!
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.