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The Insurance Emporium Reviews

Displaying all 6,928 reviews

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Good service and cheap

Quick and easy to quote, cheaper than other sites. Good customer services. Still haven’t needed to use so fingers crossed won’t have any problems when it comes to be used.

Jordan

The Insurance Emporium

6 years ago

Hello! We're entirely confident we can deliver an equally great service should you need to use the policy in future :-) The Insurance Emporium

Trusted Customer

6 years ago

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Price quoted in lunar months which is misleading.

Disappointing to find the price quoted was in lunar months. So, the actual price to pay monthly is higher.

Jordan

The Insurance Emporium

6 years ago

Good morning, We're really sorry to learn you feel this way, we can't agree we lack any transparency when advertising our premiums. We offer 3 different choices of payment frequency each with an associated cost. If you wish to discuss this any further please contact our offices. Kind regards The Insurance Emporium

Trusted Customer

6 years ago

The ONLY price advertised is for lunar monthly payments. It is only when you click on the link to accept that you find out the monthly option is more expensive. I stand by my review that it is misleading, particularly for vulnerable people like myself.

Trusted Customer

Feefo Verified

Maldon

6 years ago

What Trusted Customer said about The Insurance Emporium:

Simple process

Simple and efficient and good discount

Jordan

The Insurance Emporium

6 years ago

Hello! Thank you for the 5 star feedback! The Insurance Emporium

Trusted Customer

Feefo Verified

Castleford

6 years ago

What Trusted Customer said about The Insurance Emporium:

Prompt service, and love that you can choose your own insurance package

Jordan

The Insurance Emporium

6 years ago

Thank you, Like life we understand insurance needs to be full of variety which is why we introduced bespoke insurance packages - reviews like yours show they're a hit! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

Prompt reply to my email request. Helpful, quick, phone operator.

see below. Unsure when my direct debit will be taken though

Jordan

The Insurance Emporium

6 years ago

Thank you, Your direct debit will be collected within the first 10 working days of the start date. Regular payments are then due on 8th of each month! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Easy to set up.

Jordan

The Insurance Emporium

6 years ago

Good morning, Thank you for your great review and feedback! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about The Insurance Emporium:

Not going ahead as asking me to spend £300 on a vetting on a horse valued £5000

Jordan

The Insurance Emporium

6 years ago

Good morning, We're sorry to learn you're unhappy with the request for a vetting certificate. This is a common requirement with insurers for horses of a certain value, for us it's £5000 and above. Kind regards The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

no hassle easy to do online.

Jordan

The Insurance Emporium

6 years ago

Thank you for your 5 star review - we're pleased to see you found the online application easy to use! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

fast procvessing of application, good cover and comperitive price

Jordan

The Insurance Emporium

6 years ago

Thank you! We really appreciate the 5 star feedback! The Insurance Emporium

Trusted Customer

Feefo Verified

6 years ago

Very disappointing

I was moved from yearly pay to monthly on the recommendation of the representative. After 4 months I received a letter stating no payment received and my dog had not been insured. Fortunately I had...

Jordan

The Insurance Emporium

6 years ago

Good morning, We're really sorry to read your comments, we sincerely apologise for this experience. We've had a quick look into the details and it appears an administrative error led to the original policy auto-lapsing. This has been addressed internally to prevent it happening in future. In regards to the period when no payment was collected, had an insured peril have occurred we would have looked to cover the incident as the error is ultimately ours. We note your comments about making a complaint, if you'd like to email your concerns to feedback@emporium.co.uk our Customer Experience Department can investigate. Kind regards The Insurance Emporium

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