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The Insurance Emporium Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-insurance-emporium | Feefo

Displaying all 6,401 reviews

Trusted Customer

18 hours ago

Date of purchase: 05/07/2025

Very polite and helpful man on the phone

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Trusted Customer

23 hours ago

Date of purchase: 01/07/2025

Pet insurance

Perfect with service provided

Kirsty

The Insurance Emporium

19 hours ago

Good afternoon, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Kirsty The Insurance Emporium

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Trusted Customer

1 day ago

Date of purchase: 04/07/2025

Poor Experience

Sadly took a week to sort out a renewal where I had to keep ringing daily after being given the wrong information on numerous occasions. My complaint was escalated to an senior member of staff where...

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Kirsty

The Insurance Emporium

1 day ago

Good morning, We are sorry to hear of your comments. The issue was regarding the cancellation of your previous policy, and the quote for a new policy of your horse. As the wording of an exclusion placed on the policy had been amended, you had raised queries regarding this. We are sorry if the advice provided was unclear , this is not indicative of our usual service standards. If you would like us to review this further, please email us at feedback@emporium.co.uk and one of our Customer Experience Team will be in contact within 5 working days. Kind regards, Kirsty The Insurance Emporium

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Trusted Customer

3 days ago

Date of purchase: 02/07/2025

Why

Why ask before ive used them?

Simon

The Insurance Emporium

3 days ago

Good morning, Thank you for the review. We ask for feedback at several points throughout your journey with us, including the opportunity to share your thoughts upon the settlement of a claim. Kind regards, Simon, The Insurance Emporium

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Trusted Customer

3 days ago

Date of purchase: 02/07/2025

"Technical problems"!

Tried a few times to get a quote online but their system always had "technical problems"! A complete waste of my time.

Simon

The Insurance Emporium

3 days ago

Good morning, We’re sorry to hear about the difficulties you’ve experienced with our website. Our team is actively working to resolve these technical issues. In the meantime, our Customer Contact Department is available on 03300 244 007 and will be more than happy to assist you. Kind regards, Simon The Insurance Emporium

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Trusted Customer

4 days ago

Date of purchase: 26/06/2025

Caravan insurance

Very good service and reasonable price

Simon

The Insurance Emporium

3 days ago

Good morning, Thank you for the review. We are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

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Ann

Chesterfield

4 days ago

Date of purchase: 01/07/2025

What Ann said about The Insurance Emporium:

Efficient, friendly and knowledgeable

The agent was extremely knowledgeable and professional. He was able to answer so my questions during the process of inviting my dog with them. The price quoted was really good value. I took out their...

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Simon

The Insurance Emporium

3 days ago

Good morning, Thank you for the review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

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Trusted Customer

5 days ago

Date of purchase: 30/06/2025

Good experience.

Nice man I spoke to went through all the details with me made it very easy to get the insurance I wanted so very pleased.

Simon

The Insurance Emporium

3 days ago

Good morning, Thank you for the review. We are pleased to be of assistance Kind regards, Simon, The Insurance Emporium

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Trusted Customer

5 days ago

Date of purchase: 30/06/2025

Excellent

Excellent price, customer service & ease to complete

Simon

The Insurance Emporium

3 days ago

Good morning, Thank you for the review. We are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

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Trusted Customer

7 days ago

Date of purchase: 11/06/2025

Insurance purchase

So far my experience has been good. I hope l never need the insurance, but that is when the customer truly finds out how good the insurance is. Buying the policy has been very efficient.

Joe

The Insurance Emporium

6 days ago

Good afternoon, Thank you for the review. We are pleased you have joined us. Kind regards, Joe, The Insurance Emporium

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About The Insurance Emporium

The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.

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08449 809 242

PO Box 771, Ground Floor, St Helier, Jersey, JE4 0RX, Jersey