How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Insurance Emporium Reviews

Displaying all 6,921 reviews

Trusted Customer

Feefo Verified

1 year ago

Start dates set in stone

I set up and paid for a policy on 19/08/25. Requiring it to start on 01/09/25. Despite phone calls to customer services, it still has a start date of 19/08/25. Why does it take so long to change the...

Kirsty

The Insurance Emporium

1 year ago

Good afternoon, We are sorry to hear of your comments. We would be unable to change the start date of the policy, once the payment had started collecting as of 19th August 2025. To have a policy start from 1st September 2025, we will need to cancel the current policy, and set up a new policy with the correct date. This is because once a policy is active, it will effect any potential claim moving forward from the date of inception. Please could you contact us by email on hello@emporium.co.uk if you would like us to cancel the current policy and set up a new policy. Kind regards, Kirsty The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Do not use this insurance company, their service is appalling, I submitted invoices dating back to 13th July and am waiting payment.

Simon

The Insurance Emporium

1 year ago

Good afternoon, We are sorry to hear of your comments. In terms of the claims process, we make clear that we are unable to assess a claim without all relevant documentation. This includes a full completed claim form by you and each attending vet, related invoices and complete medical history. Once these were received, the claim was paid 5 working days later. We are sorry the settlement took longer than expected, however we need to ensure we receive all the required information for an accurate assessment. Kind regards, Simon, The Insurance Emporium

Trusted Customer

1 year ago

This information has been provided, and yet still no monies received, I have never had to wait this time previously with other insurers'. A customer should not be put of pocket for this long.

MR RICHARD BEACHAM

Feefo Verified

1 year ago

What MR RICHARD BEACHAM said about The Insurance Emporium:

No stress from start to finish top job

Simon

The Insurance Emporium

1 year ago

Good afternoon, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Poor phone system, good insurance

The phone system is ridiculous, so much information and buttons to press, it took me 5 minutes just to get to the point where I could choose a service! This made me short with the person I spoke to...

Simon

The Insurance Emporium

1 year ago

Good morning, Thanks you for leaving a review, we are sorry to hear of your concerns. As part of our commitment to regulatory compliance, we’re required to provide certain key information at the start of every call. This typically takes around two minutes before you're connected to a member of our team and understand this can feel lengthy. We’re glad to hear the issue with your dog’s name was resolved via email, and we appreciate you taking the time to share your experience. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Easy website to buy

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Happy so far

Happy with the service so far

Trusted Customer

Feefo Verified

1 year ago

Accessibility excellent

Helpful and efficient .

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Competitive pet insurance

Fast response to confirm purchase of pet insurance. Good option to have hard copy of documents as well as online. Competitive price.

Kirsty

The Insurance Emporium

1 year ago

Good afternoon, Thank you for your review, we are pleased you are happy with your new policy. Kind regards, Kirsty The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Caravan insurance

Many thanks great price and service

Kirsty

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Kirsty The Insurance Emporium

Trusted Customer

Feefo Verified

1 year ago

Quick and easy service

Quick and easy service to sort out pet insurance.

Kirsty

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Kirsty The Insurance Emporium

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo