Thank you very much with the cushion, I didn't know what to get and there I found a perfect gift for my man friend. I haven't seen it but he called me to say it was a perfect one.
I recently bought several items from this site, all was packaged well, fast easy service and the products were great. Especially loved the silver engraved spoon. Personal unique touch!
Book cost alot and was tiny. Postage was a rip and took a long time to recieve. Wont be buying from here again
Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. You placed your order during one of the busiest Christmas weeks of the year and the parcel was delivered in 3 working days which is in fact quicker than the guaranteed delivery time you were quoted on the website when you placed the order. We are very sorry to hear that you are disappointed with the book you purchased and are happy for you to return the item for a full refund. Kind regards, Matthew
Product reviews
Date of purchase: 16/12/2016
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Trusted Customer
Australia
9 years ago
What Trusted Customer said about The Great Gift Company:
The main item didn't arrive and no response from the company.
Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. You placed the order on the 22/12 using standard delivery, which was past the date for guaranteed delivery by Christmas. We managed to ship two of the three items to you in time for Christmas which were delivered on the 24/12, the other item, which comes separately from another warehouse was delivered after on the 29/12. My colleague in customer services has emailed you today regarding your hamper. If you can kindly respond to her email we can assist you with any other queries you may have. Many thanks, Matthew
Product reviews
Date of purchase: 22/12/2016
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Trusted Customer
9 years ago
What Trusted Customer said about The Great Gift Company:
Pleased with the customer service and the response I received from the staff, only issue is I was charged £20 for a delivery to be guaranteed before Christmas and it never arrived until the 29th of...
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Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. You parcel was sent out on a Saturday Guaranteed Delivery Service due to be delivered on the 24/12. While we find Royal Mail to be an excellent logistics partner on this occasion they did not deliver when promised and subsequently missed delivery. Please accept our sincere apologies for this error. As per our conversation we will of course refund the additional shipping cost you paid. Kind regards, Matthew
Date of purchase: 22/12/2016
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Trusted Customer
9 years ago
What Trusted Customer said about The Great Gift Company:
Paid extra for delivery before xmas. Arrived 28th.
Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. Your parcel was sent out on an Express Delivery Service due to be delivered on the 23/12. While we find DHL to be an excellent logistics partner on this occasion due to human error they did not deliver when promised and subsequently missed delivery. Please accept our sincere apologies for this error. We are happy to refund the additional shipping cost you paid for express delivery. Kind regards, Matthew
Product reviews
Date of purchase: 22/12/2016
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Trusted Customer
9 years ago
What Trusted Customer said about The Great Gift Company:
Fantastic! I thought one of my presents was missing but after sending an email, which was answered the next day, I realised it was contained within the excellent packaging.
I wlll definitely order...
Gift has not been delivered yet (Dec 29th) 8 days now.
Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. I can confirm that this parcel has been delivered by standard delivery on the 29/12. Please note that the item was ordered using free standard shipping after our cut off point for guaranteed delivery by Christmas and as such was delivered on the next available working day. We apologise for any delays you may have experienced. Kind regards, Matthew
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
