I paid a considerable amount extra to guarantee delivery and it didn't arrive until today!
Matthew
The Great Gift Company
9 years ago
Thank you for your feedback. As per the emails that both my colleague and I sent you please accept our sincere apologies for the delay in the delivery of your parcel. We will of course refund the express shipping charges paid. Kind regards, Matthew
Product reviews
Date of purchase: 21/12/2016
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TC
Trusted Customer
Italy
9 years ago
What Trusted Customer said about The Great Gift Company:
I am appalled by their service. The package was shipped on the 13th and never arrived to Italy. I have emailed them countless of times asking for an explanation and have received zero feedback....
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Matthew
The Great Gift Company
9 years ago
Hi, thank you for your feedback. We are truly sorry to hear that you have not received your parcel yet. As per our conversation by email it seems the parcel has been held in customs and not yet released for delivery. We are continually tracking and monitoring this with Royal Mail and will update you by email with any further movements. Please accept our sincere apologies for any delays you have experienced. Kind regards, Matthew
Date of purchase: 09/12/2016
1
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The Great Gift Company:
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
