I purchased this product as a Christmas Gift for a friend of mine so I haven't yet seen it in use but the feedback I have received was very favourable as she likes using it when she is in bed, which...
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Date of purchase: 10/12/2016
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TC
Trusted Customer
9 years ago
What Trusted Customer said about The Great Gift Company:
I ordered a model of a spitfire for my dad for christmas. When it arrived it wasn't a Spitfire but a model tank. I called to enquire and was told that although there was a picture of a spitfire on...
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Matthew
The Great Gift Company
9 years ago
Thank you kindly for your feedback. On the product page of the item you are referring to there is a drop down menu which contains the variations of the models we stock, the picture gallery also shows the different models fully assembled. At the time of your order the spitfire was out of stock, leaving the model tank as the default choice. We sent you a screenshot of your order which clearly shows that you ordered the tank variant of the model. I am very sorry that you were under the assumption that you were going to receive a spitfire. I hope that both you and your Father had a lovely Christmas. Kind regards, Matthew
Trusted Customer
9 years ago
Well yes, when I selected the spitfire on the dropdown menu and then was in no way notified that the spitfire was out of stock AND the picture of what I ordered was a spitfire I was very much under the ‘assumption’ I would be receiving a spitfire. We had a fantastic Christmas thank you- managed to replace the tank (that I in no way ordered whatever you imply) by shopping through a website that isn’t completely useless. Blaming a customer for a mistake made by your company is extremely unprofessional. Very disappointing!!
Trusted Customer
9 years ago
I've only just picked up on the implication I was lying about selecting a spitfire- perhaps I could speak to a manager about this?
Two hampers were ordered but only one was delivered for Christmas
Matthew
The Great Gift Company
9 years ago
We are most sorry to hear that only one of two the items you ordered were delivered. We have investigated this issue and discovered the problem. Please kindly respond to my personal email I sent earlier today and we can ship a replacement ASAP. Kind regards, Matthew
Product reviews
Date of purchase: 16/12/2016
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Trusted Customer
Manitoba Canada
9 years ago
What Trusted Customer said about The Great Gift Company:
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Great Gift Company sells Unusual Gifts they'll Love. We pride ourselves on offering a large and comprehensive collection of top quality gifts for all ages and to suit all budgets
