How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Cultural Experience Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,351 reviews

George & Anne

Feefo Verified

Kinross

1 year ago

What George & Anne said about The Cultural Experience:

Having paid our deposit, there was a considerable time lag before we received any information, this was the result of a request for an itinerary. We did not get the hard copy notes which accompanied...

Admin

The Cultural Experience

1 year ago

Thank you for raising this concern, we have investigated the issue and taken steps to ensure our Itineraries are sent out to UK travellers by post in good time going forwards. Your comments are important to us and we are grateful for your feedback.

Product reviews

Date of purchase: 06/11/2024

Malcolm Taylor

Feefo Verified

Leeds

1 year ago

What Malcolm Taylor said about The Cultural Experience:

First class and well worth it.

First class service; a very pleasant hotel, and Ashley and Shaun were extremely helpful in organising meals which copied with my special dietary requirements.

Admin

The Cultural Experience

1 year ago

Thank you for your review! Glad your special dietary requirements were supported well, and you enjoyed the tour.

Product reviews

Date of purchase: 06/11/2024

Trusted Customer

Feefo Verified

1 year ago

Educational

We were well taken care of. Would have liked more guidance about where to eat in Pompeii on our free night. Also, some better lunches would be appreciated.

Admin

The Cultural Experience

1 year ago

We are glad you felt well taken care of, we will take on board your comment about recommending places to eat locally - some tours don't include lunches, offering customers the opportunity to eat locally. We have noted this, and are very grateful for your feedback.

Product reviews

Date of purchase: 21/10/2024

Trusted Customer

Feefo Verified

1 year ago

Enjoyable and informative

Good. Hotel but not as expected from 4* but clean, friendly. Not impressed by minimal coffee facilities with only tiny paper cups and no glasses. Tour ran smoothly. Any necessary changes made without...

Admin

The Cultural Experience

1 year ago

Pleased that your tour ran smoothly, we do understand frustration with the smaller details that are often out of our control, but we are grateful that you let us know. We do adjust hotels used in our tours based on the service they provide. This has been noted. Thank you for joining the Cultural Experience on this tour!

Product reviews

Date of purchase: 21/10/2024

Eileen

Feefo Verified

Milwaukee

1 year ago

What Eileen said about The Cultural Experience:

Exceeded expectations

Couldn't have been better.

Product reviews

Date of purchase: 21/10/2024

Kathy

Feefo Verified

Centreville, VA USA

1 year ago

What Kathy said about The Cultural Experience:

Holocaust tour

Well organized and all the traveling was handled with excellence. Everything was handled with tact and kindness which was extremely helpful with the subject of the tour.

Admin

The Cultural Experience

1 year ago

That's good to hear, thank you for your feedback.

Product reviews

Date of purchase: 02/10/2024

Stewart Flick

Feefo Verified

Ft. Worth, Texas USA

1 year ago

What Stewart Flick said about The Cultural Experience:

The service from The Cultural Experience was great. Kate and Marta were great in answering questions and made arrangements so easy when I wanted to arrive early and leave at a different airport than...

Product reviews

Date of purchase: 02/10/2024

Ashley

Feefo Verified

United States

1 year ago

What Ashley said about The Cultural Experience:

Don't Miss This Tour

Shaun (our tour manager) made sure that our every need was met - we had excellent breakfasts and dinners, he was always ready with recommendations and checked on us to make sure we had what we needed.

Product reviews

Date of purchase: 02/10/2024

Trusted Customer

Feefo Verified

1 year ago

Holocaust Tour with Martin and Shaun

My husband and I tremendously enjoyed our first tour with TCE. Martin was incredibly knowledgeable and we learned so much from him. Shaun was a fantastic host and made sure we were always on time...

Product reviews

Date of purchase: 02/10/2024

Bill

Feefo Verified

Ventura

1 year ago

What Bill said about The Cultural Experience:

Holocaust 101

First class. Better than I expected. Everyone was kind and helpful. Tour was thoroughly organized.

Product reviews

Date of purchase: 02/10/2024

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

The Cultural Experience Reviews

Fortress Malta TourMore reviews of this product (9)View product websiteOverall we thought it was an excellent experience, from both social and learning standpoints. Ashley covered the history from the Knights of Saint John to the WW11 siege and then victory in depth and...Read more

Fortress Malta TourMore reviews of this product (9)View product websiteFrom start to finish this was an excellent tour. We were fortunate in our guide (Ashley Trulluck) who clearly knows every museum, battlement and restaurant in Malta, and conveys his extensive...Read more

The Archaeology of the Bay of NaplesMore reviews of this product (14)View product websiteHighly recommend if you want to learn Greco-Roman history of this area. Our days were very full and never dull. Oliver was an excellent guide and teacher. Hotel was excellent and provided a very...Read more

The Archaeology of the Bay of NaplesMore reviews of this product (14)View product websiteAn excellent trip for anyone interested in the ancient world, at what ever level. Very helpful tour guide and approachable, entertaining and very knowledgeable archaeologist leading the group.

The Archaeology of the Bay of NaplesMore reviews of this product (14)View product websiteSuperb from my first inquiry to final airport drop-off. Tour archeologist Oliver exceeded my expectations in every way: depth of knowledge, insightful organization of the itinerary, sense of humor,...Read more

The HolocaustMore reviews of this product (17)View product websiteOne of the best tours I have ever been on (have traveled internationally both solo and with tours). The historian, Martin was excellent and the tour manager Shawn was top notch. I would recommend...Read more

The HolocaustMore reviews of this product (17)View product websiteThe presenter, Martin, was fabulous. Sean, the person in charge making sure everything was on time and smooth was spectacular. It was a somber tour experience tour, but I learned a lot. I got a lot...Read more

The HolocaustMore reviews of this product (17)View product websiteThis is a powerful, life changing experience - go do it. The historian is so knowledgeable and ensures we had all of our questions answered. The tour manager is so attentive to all we needed. Our...Read more

The HolocaustMore reviews of this product (17)View product websiteMy husband and I tremendously enjoyed our first tour with TCE. Martin was incredibly knowledgeable and we learned so much from him. Shaun was a fantastic host and made sure we were always on time...Read more

The HolocaustMore reviews of this product (17)View product websiteThis was my first ever tour so I was completely open about the experience. Marta and Shaun helped me find the tour in Warsaw and Martin was an excellent leader with a plan that followed a...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?