Delivery of one of the mushroom growing kits was not until just before Christmas this wasn’t made clear until after ordering / payment. One mushroom kit was awful grew fluffy white growth but no...
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Ellis
Suttons
4 years ago
Please accept my apologies. All dispatch times are advised on the order confirmation, and I am sorry this information wasn't provided.
Please contact our customer service line, and we would be more than happy to talk through your complaint and advise a resolution.
Each of the 3items ordered arrived separately. First consignment of jonquils contained damaged bulbs. Replacement was sent promptly on reporting this but attitude of staff member spoken to on the...
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Ellis
Suttons
4 years ago
I am truly sorry to read your comments. With live plants, these leave when they are ready, so with a large order, seperate consignments will be sent as and when each plants is ready. I am sorry you weren't greated well on the phone, this is most unusual as all staff are always happy to offer assistance, so all feedback will be passed on.
Product reviews
Ellis
Suttons
4 years ago
Thank you for your comments, I hope these deem great results and thrive in your garden.
Ellis
Suttons
4 years ago
Thank you for your comments, I hope these deem great results and thrive in your garden.
Ellis
Suttons
4 years ago
I am truly sorry to read your comments. We are always happy to help and I am sorry your experience was ruined by this call. With replacements, confirmation is sent when the order is dispatched, so please check yuour Junk/Spam folders as this may slip into these folders.
Excellent customer service, well packed so everything arrived in perfect condition
Ellis
Suttons
4 years ago
Thank you for the feedback and we are pleased that you are happy with the results, as we take pride in the quality of our plants and products and we aim to deliver 5* service everytime.
We look forward to hearing from you again soon.
After 2 badly damaged deliveries, Suttons refunded the full price without any problems.
Ellis
Suttons
4 years ago
Thank you for the review. We are pleased you are satisifed with the service, and I am sorry to hear the order arrived dameged, and we hope to hear from you agian soon.
Product reviews
Ellis
Suttons
4 years ago
Thank you for the review. I am sorry to read the order arrived damaged.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!