WOW! We are delighted that we could provide you with an excellent ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
Product reviews
Emily Evans
Suttons
4 years ago
Thank you for five stars! We are delighted that your order arrived safely. We are delighted to hear that you are pleased with the Bumper Garden Collection plug plants received. Thank you for taking the time to provide us with your feedback, we truly appreciate it.
Most of the plants look healthy but a few were very small and couldn't take the transplanting process into bigger pots and died. The rest are progressing well.
WOW! Thank you so much for taking the time to provide us with your fantastic feedback. We are delighted that our excellent service provided you with an amazing experience with us. We are so happy to hear that you were happy with your order and the process. We would love to work with you again and thank you for your custom with us.
IW
Ian Walker
4 years ago
YODEL. Yodel did cast a shadow over the purchasing experience. The delivery did come unannounced a day early. They failed to update the information on the tracking site. The driver failed to ring the door-bell, or even yodel !!! I had the displeasure to award them ONE star for the "experience", BUT further into the questionnaire the request for my email address and password, honestly my password? So failing to include my password, I believe my comments probably failed to get through to TRUSTPILOT I think. Suttons still pretty good though, Ian W.
Amy
Suttons
4 years ago
We do apologise that you had some issues with the Yodel delivery and we appreciate your comments.
Product reviews
Emily Evans
Suttons
4 years ago
Thank you for five stars! We are so happy to read you are delighted with your new 12 shelf portable greenhouse. We hope this helps with your growing plans this year. Thank you for taking the time to provide us with your feedback, it's truly appreciated.
All items came OK. Planted strawberry plants. Now stopping birds stealing them. Some seeds came up from collieflower. But manage to kill them start again
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you plants arrived in good condition and we hope that you are able to protect your strawberries from the birds. We are sorry to hear that your seeds did not survive and we hope you have better success next time. Kind Regards, Amy, Suttons Customer Care
Bad seeds and bad service. Within a big order I ordered Tomato Sweet Aperitif on 19 January 22. That was fine. BUT!!! A packet arrived with only 10 seeds. I planted all of them. Only 2...
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Emily Evans
Suttons
4 years ago
Thank you for taking the time to provide us with your feedback. We are happy to hear that your order was received safely, and you are pleased with the seeds received from this order. We are so sorry to hear of the issues you experienced with the Tomato Sweet Aperitif seeds from another order you have made with us. Customer satisfaction is one of the most important things we strive for, and we always want to ensure our customers are happy with their order and the products received. We can see our Customer Care team has been able to assist you with a resolution providing plants as replacement to ensure there is no change to your planting plans.
Product reviews
Emily Evans
Suttons
4 years ago
Thank you for your review. We understand it is difficult to review seeds until they have germinated and grown. We would love to hear back from you once your plants have grown. Thank you for taking the time to provide us with your feedback.
Emily Evans
Suttons
4 years ago
Thank you for your review. We understand it is difficult to review seeds until they have germinated and grown. We would love to hear back from you once your plants have grown. Thank you for taking the time to provide us with your feedback.
Emily Evans
Suttons
4 years ago
Thank you for your review. We understand it is difficult to review seeds until they have germinated and grown. We would love to hear back from you once your plants have grown. Thank you for taking the time to provide us with your feedback.
Date of purchase: 09/03/2022
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Trusted Customer
Feefo Verified
4 years ago
Yes I would recomed them and buy again plants came in good condion
Amy
Suttons
4 years ago
Thank you for your review. We pride ourselves in ensuring that our plants arrive in great condition and we appreciate your recommendation. Kind Regards, Amy, Suttons Customer Care
Thank you for your review. We are pleased to hear that you were happy with the service received. We do apologise that delivery took longer than expected and we apologise for any disappointment caused. Kind Regards, Amy, Suttons Customer Care
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you are pleased with the quality of the propagator but apologise that it took longer to be delivered than expected. We appreciate your feedback. Kind Regards, Amy
Online ordering is very easy and delivery is fast. Suttons seeds always give good results.
Amy
Suttons
4 years ago
Thank you for your great review! We are pleased to hear that you were happy with all parts of the ordering service and that you have been happy with the quality of the seeds received. Kind Regards, Amy, Suttons Customer Care
Poor quality of plants, agreed to replace but have yet to receive the replacements. Have been informed delayed but seems to me to be too long
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that your initial order was not up to standard. Unfortunately live products sometimes take longer to be ready than originally anticipated which is why your replacements have been delayed and we apologise for the inconvenience caused. Kind Regards, Amy, Suttons Customer Care
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are sorry to hear that your initial order was not up to standard. Unfortunately live products sometimes take longer to be ready than originally anticipated which is why your replacements have been delayed and we apologise for the inconvenience caused. Kind Regards, Amy, Suttons Customer Care
Fast, efficient service. Plenty of choice, when I saw the Maypoles I knew instantly this is what I wanted to grow my peas/beans etc in my new raised vegetable bed. Did not come across this product...
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Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that we were able to provide a product not on offer elsewhere and we appreciate your great feedback. Kind Regards, Amy, Suttons Customer Care
Product reviews
Amy
Suttons
4 years ago
Thank you for your review. We are pleased to hear that you were happy with all aspects of the service received and that the maypole was easy to assemble. We appreciate your feedback. Kind Regards, Amy
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!