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Rated
Excellent
Service
4.2
/5
Product
3.9
/5

5

4

3

2

1

3,097

825

410

199

370

4,901

ratings over the past year

Displaying all 19,547 reviews
SM
Susan May
3 years ago
Date of purchase: 30/11/2021
What Susan May said about Suttons:
Lovely plants but bad communication
It’s a lovely site, does take ages for some plants be delivered, bad communication which you don’t get any unless you email them and ask first. E.G. I ordered 3 plants months ago, all came months...

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Naomi
Suttons
3 years ago
Thank you for your 5 star review and I am sorry if the order arrived at different times. When ordering the despatch times are shown on our website so I am sorry if you were not aware of this. I can see the Clematis was delayed a little and we did email you on 22nd November to let you know. It is good to know you are happy with the plants now they have arrived. Your comments are appreciated and thank you for taking the time to get in touch.
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Trusted Customer
3 years ago
Date of purchase: 30/11/2021
Very pleased with the plants
The plants were very strong and healthy, and very well packaged
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Naomi
Suttons
3 years ago
Thank you for your 5 star review. It is great to know the plants were in a good condition and were well packaged. Your comments are appreciated.
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Claire Marsh
3 years ago
Date of purchase: 28/09/2021
What Claire Marsh said about Suttons:
Prompt and reliable service
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Naomi
Suttons
3 years ago
Thank you for the 5 star review of your order. It is good to know the order was delivered promptly. Your valued feedback is appreciated.
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Trusted Customer
3 years ago
Date of purchase: 29/11/2021
Disappointing
Wallflowers arrived on time - somewhat dilapidated - still looking sad. Standard holly finally arrived well after suggested delivery date - and after I had emailed enquiring when they would be...

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Naomi
Suttons
3 years ago
I am sorry to hear you are disappointed with your order. I will email you directly regarding your comments.
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Christopher Faulkner Gibson
3 years ago
Date of purchase: 31/10/2021
What Christopher Faulkner Gibson said about Suttons:
A system fault meant I was sent the wrong order - twice!! Finally got the correct variety and was pleased with the quality. The ladies in the customer service department were great - they replied...

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Naomi
Suttons
3 years ago
Thank you for taking the time to leave your review. I am sorry to hear there were some problems with your order but pleased everything has been sorted out. I do apologise for any inconvenience caused and appreciate your valued feedback.
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PR
Phil Reading
Kenilworth
3 years ago
Date of purchase: 27/09/2021
What Phil Reading said about Suttons:
Excellent quality of plants
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Naomi
Suttons
3 years ago
Thank you for your 5 star review. I am pleased to hear you are happy with the products you have received. Your comments are appreciated and thank you for taking the time to get in touch.
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Katharine Griffiths
3 years ago
Date of purchase: 01/10/2021
What Katharine Griffiths said about Suttons:
Poor customer service
The Order for mushroom spores was fine but subsequent ordering for other products was problematic. My contact with customer services was terrible. The web site is very poor and cluttered with...

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Amy
Suttons
3 years ago
Thank you for your review. We sincerely apologise that you have had some issues with our website and that you have found it difficult to use, we will pass on your feedback in relation to this. We are sorry to hear that you felt the customer service operator was dismissive of your issues, we can see that a replacement was arranged to be sent out to the correct address but we apologise that you felt the way it was dealt with was no up to our expected high standard of care and we can only apologise for this. Kind Regards, Suttons
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Jay Garrett
3 years ago
Date of purchase: 11/10/2021
What Jay Garrett said about Suttons:
Disappointing
50% of the plants in all baskets had turned to green mush. Only 1 or 2 plants survived barely the display I was expecting was very disappointing
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Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that you were disappointed with your order and that several of the plants turned to mush, this is not the standard of plant that we would expect you to receive and we can only apologise for this. We will message you directly in relation to this. Kind Regards, Suttons
JG
Jay Garrett
3 years ago
Hi Amy, look forward to hearing from you soon
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Amy
Suttons
3 years ago
Thank you for your message. I sent you an email on 30/11/21 in relation to this. Please check your junk mail to see if you can locate the correspondence and we can go from there. Kind Regards, Suttons
JG
Jay Garrett
3 years ago
Hi Amy will do, sorry but I've not seen any emails from Sutton apart from the emails I'm signed up for, but I will check again, I could've easily missed it.
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Trusted Customer
3 years ago
Date of purchase: 28/10/2021
Good quality bulbs with prompt delivery.
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Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you are happy with the quality of the bulbs received and that delivery was prompt. We appreciate your great feedback. Kind Regards, Suttons
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Trusted Customer
3 years ago
Date of purchase: 23/11/2021
Good variety of seeds and sets
The parcel arrived in good order, on time and as ordered. I haven't ordered from Sutton's before so look forward to seeing the results from the seeds and onion sets next year.
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Amy
Suttons
3 years ago
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. We are sure that you will be delighted with the results received. Kind Regards, Suttons
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About Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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Suttons,, Woodview Road, Paington, Devon, TQ4 7NG, United Kingdom
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About Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!