Suttons Reviews

Thank you for your 5 star review and I am sorry if the order arrived at different times. When ordering the despatch times are shown on our website so I am sorry if you were not aware of this. I can see the Clematis was delayed a little and we did email you on 22nd November to let you know. It is good to know you are happy with the plants now they have arrived. Your comments are appreciated and thank you for taking the time to get in touch.

Thank you for your 5 star review. It is great to know the plants were in a good condition and were well packaged. Your comments are appreciated.

Thank you for the 5 star review of your order. It is good to know the order was delivered promptly. Your valued feedback is appreciated.

I am sorry to hear you are disappointed with your order. I will email you directly regarding your comments.

Thank you for taking the time to leave your review. I am sorry to hear there were some problems with your order but pleased everything has been sorted out. I do apologise for any inconvenience caused and appreciate your valued feedback.

Thank you for your 5 star review. I am pleased to hear you are happy with the products you have received. Your comments are appreciated and thank you for taking the time to get in touch.

Thank you for your review. We sincerely apologise that you have had some issues with our website and that you have found it difficult to use, we will pass on your feedback in relation to this. We are sorry to hear that you felt the customer service operator was dismissive of your issues, we can see that a replacement was arranged to be sent out to the correct address but we apologise that you felt the way it was dealt with was no up to our expected high standard of care and we can only apologise for this. Kind Regards, Suttons

Thank you for your review. We are sorry to hear that you were disappointed with your order and that several of the plants turned to mush, this is not the standard of plant that we would expect you to receive and we can only apologise for this. We will message you directly in relation to this. Kind Regards, Suttons

Thank you for your message. I sent you an email on 30/11/21 in relation to this. Please check your junk mail to see if you can locate the correspondence and we can go from there. Kind Regards, Suttons

Thank you for your review. We are pleased to hear that you are happy with the quality of the bulbs received and that delivery was prompt. We appreciate your great feedback. Kind Regards, Suttons

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. We are sure that you will be delighted with the results received. Kind Regards, Suttons