It’s a lovely site, does take ages for some plants be delivered, bad communication which you don’t get any unless you email them and ask first. E.G. I ordered 3 plants months ago, all came months...
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Naomi
Suttons
3 years ago
Thank you for your 5 star review and I am sorry if the order arrived at different times. When ordering the despatch times are shown on our website so I am sorry if you were not aware of this. I can see the Clematis was delayed a little and we did email you on 22nd November to let you know. It is good to know you are happy with the plants now they have arrived. Your comments are appreciated and thank you for taking the time to get in touch.
Product reviews
Naomi
Suttons
3 years ago
I hope your friend will be pleased with this plant and it looks beautiful when in flower next year.
Naomi
Suttons
3 years ago
This unusual plant should be a great addition to any garden.
Naomi
Suttons
3 years ago
I am sorry for the delay in sending this plant but it should look lovely once fully in flower.
Wallflowers arrived on time - somewhat dilapidated - still looking sad.
Standard holly finally arrived well after suggested delivery date - and after I had emailed enquiring when they would be...
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Naomi
Suttons
3 years ago
I am sorry to hear you are disappointed with your order. I will email you directly regarding your comments.
Product reviews
Naomi
Suttons
3 years ago
Apologies for any disappointment with the Ilex Holly plants. I am going to email you directly.
Naomi
Suttons
3 years ago
I hope that given time the Wallflowers will pick up. Please give them a little longer to see if they start to show signs of picking up but if this is not the case please let us know.
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CG
Christopher Faulkner Gibson
3 years ago
Date of purchase: 31/10/2021
What Christopher Faulkner Gibson said about Suttons:
A system fault meant I was sent the wrong order - twice!! Finally got the correct variety and was pleased with the quality. The ladies in the customer service department were great - they replied...
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Naomi
Suttons
3 years ago
Thank you for taking the time to leave your review. I am sorry to hear there were some problems with your order but pleased everything has been sorted out. I do apologise for any inconvenience caused and appreciate your valued feedback.
Product reviews
Naomi
Suttons
3 years ago
I am glad to hear you are happy with your Onion Sets and they are shooting well. I hope they provide you with a great crop next year and many thanks for leaving your valued comments.
Megan
Suttons
3 years ago
Thank you for your review, we are pleased to hear you are happy with this product.
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PR
Phil Reading
Kenilworth
3 years ago
Date of purchase: 27/09/2021
What Phil Reading said about Suttons:
Excellent quality of plants
Naomi
Suttons
3 years ago
Thank you for your 5 star review. I am pleased to hear you are happy with the products you have received. Your comments are appreciated and thank you for taking the time to get in touch.
Product reviews
Naomi
Suttons
3 years ago
I hope the Daffodil and Grape Hyacinth Bulbs grow on well and give you a lovely display during the Spring months. Your feedback is appreciated and thank you for taking the time to leave your positive review.
The Order for mushroom spores was fine but subsequent ordering for other products was problematic. My contact with customer services was terrible. The web site is very poor and cluttered with...
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Amy
Suttons
3 years ago
Thank you for your review. We sincerely apologise that you have had some issues with our website and that you have found it difficult to use, we will pass on your feedback in relation to this. We are sorry to hear that you felt the customer service operator was dismissive of your issues, we can see that a replacement was arranged to be sent out to the correct address but we apologise that you felt the way it was dealt with was no up to our expected high standard of care and we can only apologise for this. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We appreciate your comments and take your feedback on board. We apologise that on this occasion our customer service was not up to the expected standard and we are sorry for any frustration and upset this may have caused. Kind Regards, Suttons
50% of the plants in all baskets had turned to green mush. Only 1 or 2 plants survived barely the display I was expecting was very disappointing
Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that you were disappointed with your order and that several of the plants turned to mush, this is not the standard of plant that we would expect you to receive and we can only apologise for this. We will message you directly in relation to this. Kind Regards, Suttons
JG
Jay Garrett
3 years ago
Hi Amy, look forward to hearing from you soon
Amy
Suttons
3 years ago
Thank you for your message. I sent you an email on 30/11/21 in relation to this. Please check your junk mail to see if you can locate the correspondence and we can go from there. Kind Regards, Suttons
JG
Jay Garrett
3 years ago
Hi Amy will do, sorry but I've not seen any emails from Sutton apart from the emails I'm signed up for, but I will check again, I could've easily missed it.
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that the pre-planted basket arrived in poor condition and not many survived. We appreciate your comments and will contact you direct. Kind Regards, Suttons
Amy
Suttons
3 years ago
Thank you for your review. We are sorry to hear that the pre-planted basket arrived in poor condition and not many survived. We appreciate your comments and will contact you direct. Kind Regards, Suttons
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Trusted Customer
3 years ago
Date of purchase: 28/10/2021
Good quality bulbs with prompt delivery.
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you are happy with the quality of the bulbs received and that delivery was prompt. We appreciate your great feedback. Kind Regards, Suttons
The parcel arrived in good order, on time and as ordered. I haven't ordered from Sutton's before so look forward to seeing the results from the seeds and onion sets next year.
Amy
Suttons
3 years ago
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. We are sure that you will be delighted with the results received. Kind Regards, Suttons
Product reviews
Amy
Suttons
3 years ago
Thank you for your great review!
Amy
Suttons
3 years ago
Thank you for your great review!
Amy
Suttons
3 years ago
Thank you for your great review!
Amy
Suttons
3 years ago
Thank you for your great review!
Amy
Suttons
3 years ago
Thank you for your great review!
Amy
Suttons
3 years ago
Thank you for your great review!
Amy
Suttons
3 years ago
Thank you for your great review! We are pleased to hear that you are happy with the onion sets received and we are sure that you will be delighted with the produce. Kind Regards, Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!