I ordered spring bulbs in September. By 2nd week in November they had not yet arrived. When I phoned up to enquire I was told there was a system error and there was no address to send the bulbs to,...
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Naomi
Suttons
3 years ago
I am sorry to hear you have had such problems with your order. I can see you have called today and we have requested a replacement order for you. The appropriate action should have been taken when you first enquired about the order so I do apologise if this was not the case and at that time no apology was given. We did contact you on the 2nd November to say the original order was returned un-delivered and asked you to get in touch. It appears you have not received this correspondence.
I am sorry for any inconvenience this may have caused and hope the replacement order arrives safely.
Product reviews
Naomi
Suttons
3 years ago
Your order has been replaced and I hope the Crocus Bulbs do well for you.
Naomi
Suttons
3 years ago
I hope the Snowdrops look lovely once they flower and provide you with a good display.
Naomi
Suttons
3 years ago
Your replacement order should be with you soon and I hope the Bulbs flower beautifully for you in the Spring.
Delivered earlier than expected, bulbs in good condition.
Emily
Suttons
3 years ago
Thank you so much for your five star review. We are so happy to hear that your order reached you promptly. We would love to see how the plants grow. Thank you for taking the time to provide us with your feedback.
Product reviews
Emily
Suttons
3 years ago
Thankyou for your positive feedback. We are delighted to hear your Tulip (Florists Treat) Bulbs arrived to your safely and up to our high standards of quality. We would love to see the tulips in your garden when they flower.
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Trusted Customer
3 years ago
Date of purchase: 21/10/2021
Very healthy plants and decent size and growth for young plants, well packed and can’t wait to see them in bloom. Great customer service
Emily
Suttons
3 years ago
Thank you so much for your positive feedback and five star review. We are delighted to hear your order arrived safely and you are happy with your order. We would love to see the progress of the plants once in bloom and are confident they will make a beautiful addition to your garden.
Product reviews
Emily
Suttons
3 years ago
We are so happy to hear your Daphne Eternal Fragrence plants arrived to you safely. We appreciate you providing us with your feedback and can't wait to hear about how the plants perform later.
Have a ordered a few items now from Sutton’s. We have always been delighted with the quality and the careful packaging .
Emily
Suttons
3 years ago
Thank you so much for taking your time to provide us with your feedback and a five star review. We are so happy to hear that you are delighted with your orders from us and truly value you repeated custom.
Product reviews
Emily
Suttons
3 years ago
Thank you for your five star review. We would love to see how the Primula Primrose Primlet plants grow in your garden and are confident these will make a beautiful addition to your outdoor space.
Very pleased. The plants were well packed and all are very healthy. Much better than plants ordered from some other online companies.
Emily
Suttons
3 years ago
Thank you so much for your positive feedback. We are always happy to hear that are plants arrived as expected and are up to our high standards of quality. We appreciate you taking the time to provide us with your feedback and five star review.
Product reviews
Emily
Suttons
3 years ago
Thank you for the five stars. We are so happy to hear you have planted out your Pansy Matrix Mix plants and would love to see their progress.
Emily
Suttons
3 years ago
Thank you so much for your positive feedback. We ensure plants are suitable and of high quality at dispatch with the knowledge they will shortly recieve new growth and thrive once planted in your garden. We appreciate the five stars and would love to get an update on the progress of the Daphne Eternal Fragrance.
I have decided to purchase ready plants in future, as plug plants seem to struggle to get going and there are a lot of failures. However all my ready plants arrived in excellent condition and were...
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Emily
Suttons
3 years ago
Thank you so much for your five star review. We appreciate your feedback and have passed this onto our nursery team. We are so happy to hear your garden ready plants arrived demonstrating our high quality standards and were in excellent condition. We would love to receive an update on the progress of your order.
Product reviews
Emily
Suttons
3 years ago
Thank you so much for your positive feedback. It is lovely to hear that you are so happy with the Viola Sorbet XP MIx plants recieved. We are sure they will be beutiful in your garden and provide lovely colours for you.
Emily
Suttons
3 years ago
Thank you for your five star review. We are confident that the slightly late planting out of your Stocks Tall Clove Most Scented plants will not effect their growth and progress. We are delighted to hear they arrived safely and would love to hear how they progress to bloom.
Emily
Suttons
3 years ago
Thank you for your five star review. Thank you for taking the time to provide us with your feedback. We would love an update on your Forget-Me-Not plants in the future.
Emily
Suttons
3 years ago
We are so happy to hear that the Polyanthus Most Scented Mix plants arrived to you in perfect condition through transit. Thank you for your five star review. We would love to hear back from you with images of your display which we are confident will look stunning!
Suttons have a good website - it is easy to order and you are kept informed about delivery all the way. The packaging of plants is very good and they arrived in good condition.
All very good. ...
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Emily
Suttons
3 years ago
Thank you so much for your five star review and positive feedback. We are so happy to hear that you have had an excellent experience with us and your order arrived safely. We would love to see how your plants grow within your garden in the future.
Product reviews
Emily
Suttons
3 years ago
We are confident the Rhubard Custard Primula plants will do excellently in your garden. Thank you for leaving such a positive review. We can't wait to see how they get on.
Emily
Suttons
3 years ago
We are so happy to hear that the Polyanthus arrived to you safely and were in prime condition upon arrival. This is the feedback we love to hear from our customers. Thank you for your five star review.
Emily
Suttons
3 years ago
Thank you for your five star review. We are delighted to hear you are happy with the Forget-Me-Not plants recieved and are confident these will be beautiful for you next spring. We would love to see their progress.
Plants on offer at a great price, moderate delivery cost and perfect quality
Emily
Suttons
3 years ago
Thank you so much for your five star review. We are dleighted to hear that your order arrived safely and you are happy with our quality and prices. We appreciate you taking the time to provide us with your feedback.
Product reviews
Emily
Suttons
3 years ago
We are so happy to hear that you are satisfied with your Daphne Eternal Fragrence plants. We are confident these will be a beautiful addition to your garden and would love to see them develop. Thank you for the five stars.
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DW
Daphne Woodward
3 years ago
Date of purchase: 30/09/2021
What Daphne Woodward said about Suttons:
Good service but needed a magnifying glass to see the plants!
Emily
Suttons
3 years ago
Thank you for your five star review. We are so happy to hear that you have recieved a high quality service from us. We appreciate you feedback reagrding the size of the plants and have passed this onto to our horticulture team.
Product reviews
Emily
Suttons
3 years ago
Thank you for your positive review. We are so happy that you are happy with the Phlox plants recieved.
Emily
Suttons
3 years ago
Thank you for your five star review. We are delighted that you are happy with the Winter Bedding Collection recieved.
Thank you so much for your five star review. We are so happy to hear your order reached you safely and you are happy with your plants. We would love to see their progress in your garden.
Product reviews
Emily
Suttons
3 years ago
We are so happy to hear that your Phlox Collection arrived in great condition and you are happy with them. Thank you so much for taking the time to review your purchase with us, we greatly appreciate this.
Emily
Suttons
3 years ago
Thank you for your five star review. We're so happy to hear your Perrenial Lucky Dip arrived safely and is up to our high standards of quality. We are confident these will be a fantastic addition to your garden.
Emily
Suttons
3 years ago
We are so delighted to hear you are happy with your English Lavender and this arrived to you safely. Thank you so taking the time to provide us with your positive feedback.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!