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Suttons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

MM

Moyra Mac

Feefo Verified

4 years ago

What Moyra Mac said about Suttons:

Dead plants

All the tomato plants that were delivered were dead or dying. No replacements but I was given a full refund. However the product was not fit for purpose.

Emily

Suttons

4 years ago

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We sincerely apologise for the disappointment caused and hope you will give us another chance in the future.

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Emily

Suttons

4 years ago

I am sorry to hear of your disappointment regarding the condition of your tomato plant, this certainly is not the quality we aim for our plants to arrive in. Sadly, the unfavourable conditions of transit, lack of light and water, can affect the health of plants on arrival and I sincerely apologise we were unable to offer a replacement for you on this occasion. I am glad to hear our customer care team were able to arrange a refund for you but apologise for the disappointment caused. I appreciate you taking the time to leave your comments.

Emily

Suttons

4 years ago

I am sorry to hear of your disappointment regarding the condition of your tomato plant, this certainly is not the quality we aim for our plants to arrive in. Sadly, the unfavourable conditions of transit, lack of light and water, can affect the health of plants on arrival and I sincerely apologise we were unable to offer a replacement for you on this occasion. I am glad to hear our customer care team were able to arrange a refund for you but apologise for the disappointment caused. I appreciate you taking the time to leave your comments.

Emily

Suttons

4 years ago

I am sorry to hear of your disappointment regarding the condition of your tomato plant, this certainly is not the quality we aim for our plants to arrive in. Sadly, the unfavourable conditions of transit, lack of light and water, can affect the health of plants on arrival and I sincerely apologise we were unable to offer a replacement for you on this occasion. I am glad to hear our customer care team were able to arrange a refund for you but apologise for the disappointment caused. I appreciate you taking the time to leave your comments.

Date of purchase: 30/05/2022

0

CH

christine haughton

Feefo Verified

4 years ago

What christine haughton said about Suttons:

Arrived damaged

Package produce better and don't send out over weekends Orr bank holiday s

Megan

Suttons

4 years ago

Please accept our apologies for the disappointment caused, we take every step to ensure all orders arrive safely so we are ever so sorry that on this occasion the packaging has not been substantial enough. We can see you have since been in touch with our customer care team and we hope they were able to assist you efficiently. Kindest regards, Meg. Suttons customer services.

Product reviews

Date of purchase: 09/06/2022

0

Trusted Customer

Feefo Verified

4 years ago

Poor

We ordered tomato plants which when they finally arrived had no support and poorly packaged. There was no signage to say live plants or which way up or handle with care. All the plants were broken...

Megan

Suttons

4 years ago

We are ever so sorry to hear the experience you have had with us on this occasion, this is far from the service we want our valued customers to have and we apologise for any inconvenience caused. Sadly the peppers were out of stock so we were not able to offer a replacement and a refund was processed straight away, we apologise if you were not informed of this at the time. Again we apologise for any inconvenience caused and will pass your feedback regarding packaging onto our managers. Kindest regards, Meg. Suttons customer services.

Product reviews

Date of purchase: 30/05/2022

0

Trusted Customer

Feefo Verified

4 years ago

Let down by their couriers!

The last 2 deliveries took so long that the plants either died or tool too long to recover. Th last 2 did not arrive at all. I received a refund but no explanation or apology.

Megan

Suttons

4 years ago

We apologise for the disappoint caused during this order, this is not the standard of service we strive to provide our customers. We can see you have been in touch with our team and a refund has been processed for the items that have spent too long in transit, sadly we can not see a mention of missing items, if you would be kind enough to contact us directly we would be more than happy to look into this further with you. Kindest regards, Meg. Suttons customer care.

Product reviews

Date of purchase: 30/05/2022

0

BM

Barbara Miller

Feefo Verified

4 years ago

What Barbara Miller said about Suttons:

Very happy

I got my strawberry plants and they are growing very nicely Thank you

Megan

Suttons

4 years ago

Thank you for your 5 star review, we are so pleased to hear you are happy with this item. We hope they continue to thrive 🍓 Kindest regards, Meg. Suttons customer care.

Product reviews

Date of purchase: 30/05/2022

0

Trusted Customer

Feefo Verified

4 years ago

Bad!

Plant was squashed, and died within a day.

Megan

Suttons

4 years ago

We are truly sorry to hear your order has been delivered damaged, this is not the service we strive to provide and we apologise for any inconvenience caused. We have passed your comments and images onto our managers for them to look into further. We have contacted you directly via email with further information. Kindest regards, Meg. Suttons customer care.

Product reviews

Date of purchase: 09/06/2022

0

PB

Philip Bull

Feefo Verified

4 years ago

What Philip Bull said about Suttons:

Extremely disappointed with Suttons this year. I spent in excess of £100 for garden and greenhouse plugs and plants, this spring. Quality of plants/packaging/postage unacceptable, resulting in a...

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