We are sorry to hear that you were dissatisfied with the plants received and that they were not up to our normal high standard. We are unable to locate any notes on your account about your concerns and we will email you direct to resolve this for you. Kind Regards, Amy, Suttons Customer Care
NF
Nicola Revell-Frangakis
3 years ago
Thankyou for your quick response.
Naomi
Suttons
3 years ago
Your are most welcome.
Product reviews
Amy
Suttons
3 years ago
We are sorry to hear that you were dissatisfied with the plants received and that they were not up to our normal high standard. We are unable to locate any notes on your account about your concerns and we will email you direct to resolve this for you. Kind Regards, Amy
Your customer service is very good, polite helpful and takes responsibility for your mistakes. Such a shame that your postal charges often mean it is too expensive to buy one item.
Naomi
Suttons
3 years ago
Thank you for your positive feedback. It is great to know you have received great customer service and any queries have been dealt with for you. Your comments regarding our postage charges are noted and will be passed on to the relevant team. We do appreciate you taking the time to leave your comments. Kindest regards, Naomi, Suttons Customer Care.
Product reviews
Naomi
Suttons
3 years ago
I hope you will be pleased with the Chamaecyparis plant.
Naomi
Suttons
3 years ago
I am sorry for any disappointment with 2 of the Gerbera plants. I will email you directly to discuss this query further.
Naomi
Suttons
3 years ago
I hope this wonderful plant grows well and looks beautiful once it starts to flower.
Naomi
Suttons
3 years ago
This beautiful variety of Hydrangea should look absolutely wonderful when it starts to bloom.
Naomi
Suttons
3 years ago
This stunning variety of Iris will look great in your garden next Spring.
Plants arrived quickly, well packed and in excellent condition. After planting out the plants thrived and have become established. I have used Suttons on a number of occasions and have been very...
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Naomi
Suttons
3 years ago
Thank you for leaving your wonderful review. It is great to hear the plants arrived promptly and in an excellent condition. It is good to know the plants have established well in your garden and appreciate your kind comments about our service. Kindest regards, Naomi, Suttons, Customer Care.
Product reviews
Naomi
Suttons
3 years ago
I am pleased to hear the Verbena plants are growing well in your garden.
Naomi
Suttons
3 years ago
I would expect the Perennial plants to look lovely once they have grown and flowered.
Naomi
Suttons
3 years ago
It is great to hear the Achillea plants are growing well and I hope you will be pleased with the results.
Naomi
Suttons
3 years ago
I am glad to hear the Doronicum plants are doing well.
Naomi
Suttons
3 years ago
These beautiful plants should look a picture once the start to flower.
Naomi
Suttons
3 years ago
These great looking plants should look lovely in your garden.
Naomi
Suttons
3 years ago
The attractive Salvia Amethyst Lips should look wonderful in your garden.
Date of purchase: 18/08/2022
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Ann Yates
Feefo Verified
3 years ago
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What Ann Yates said about Suttons:
I found they are very efficient in getting plants out to you.. adly the last 2 plants were just sticks, they had dried out.
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you were happy with the speed of delivery however we are sorry to hear that the plants arrived in poor condition and were not up to the standard that we would expect. If you are ever concerned with the condition of any of our products on arrival please do let us know so we can resolve things for you. We will email you direct in relation to this and apologies for the disappointment caused. Kind Regards, Amy, Suttons Customer Care
AY
Ann Yates
3 years ago
I have not received an email about this issue
Naomi
Suttons
3 years ago
My colleague Amy sent you an email on Sunday. I have just re-sent this for you but please check your Spam or Junk mail. Kindest regards, Naomi, Suttons Customer Care.
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you were happy with the speed of delivery however we are sorry to hear that the plants arrived in poor condition and were not up to the standard that we would expect. If you are ever concerned with the condition of any of our products on arrival please do let us know so we can resolve things for you. We will email you direct in relation to this and apologies for the disappointment caused. Kind Regards, Amy
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you were happy with the speed of delivery however we are sorry to hear that the plants arrived in poor condition and were not up to the standard that we would expect. If you are ever concerned with the condition of any of our products on arrival please do let us know so we can resolve things for you. We will email you direct in relation to this and apologies for the disappointment caused. Kind Regards, Amy
Many thanks for your 5 star review. I am pleased to hear the Bulbs arrived promptly and were in a good condition. Your valued feedback is appreciated. Kindest regards, Naomi, Suttons Customer Care.
Easy to order and received promptly. Had no reasons to get in touch with customer service.
Naomi
Suttons
3 years ago
Thank you for leaving your positive feedback. It is great to hear the order process was easy and the Bulbs arrived promptly. We do appreciate your comments. Kindest regards, Naomi, Suttons Customer Care.
Many thanks for leaving your great review. It is lovely to hear you are happy with the order and appreciate your feedback. Kindest regards, Naomi, Suttons Customer Care.
Date of purchase: 18/08/2022
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Trusted Customer
Feefo Verified
3 years ago
Good quality plants well packed and they all come on well.
Amy
Suttons
3 years ago
Thank you for your review. It is great to hear that you were delighted with the quality of the plants received and that they are thriving. We pride ourselves on despatching high quality plants to our customers and we really appreciate your feedback. Kind Regards, Amy, Suttons Customer Care
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. What a great gift and we are pleased to hear that your recipient was pleased with the Alstroemerias received. Kind Regards, Amy
I would recommend Suttons as I have always found your service to be reliable and the plants are of the best quality
Amy
Suttons
3 years ago
Thank you for your review. We appreciate your recommendation and it is great to hear that you were happy with the service received and our products have been up to the expected standard. Kind Regards, Amy, Suttons Customer Care
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. We are pleased to hear that you were happy with the quality of the bulbs received and we are confident they will provide a fine display next season. Kind Regards, Amy
The plants arrived very well packed and protected.Have potted them on and they are all thriving.They were all great value for money.Well worth being on their mailing list and gardening club to get...
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Amy
Suttons
3 years ago
Thank you for your review. It is great to hear that you were delighted with how your plants were packaged and that they are growing nicely. We have some great deals available to those who sign up to our email mailing list and it is great to hear that you have been able to take advantage of some of the bargains on offer! Kind Regards, Amy, Suttons Customer Care
Product reviews
Amy
Suttons
3 years ago
Thank you for your review. The perfect flower to & colour & brighten up your autumn garden. Kind Regards, Amy
Amy
Suttons
3 years ago
Thank you for your review. The delicate white & yellow flowers are a magnet to bees & other pollinators. Kind Regards, Amy
Amy
Suttons
3 years ago
Thank you for your review. The rich purple blooms which sit at the top of long stalks are sure to provide a great display in any garden. Kind Regards, Amy
Amy
Suttons
3 years ago
Thank you for your review. This popular Cloud Nine variety is sure to go down a storm in any garden! Kind Regards, Amy
Amy
Suttons
3 years ago
Thank you for your review. This popular little leo is a great way to add some sun to your borders. Kind Regards, Amy
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!