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StepChange Debt Charity Reviews

http://www.stepchange.org
Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

3,128

162

17

10

23

3,340

ratings over the past year

21,701 out of 21,687 reviews
Trusted Customer
10 years ago
Date of purchase: 23/09/2014
I would have left an "Excellent" feedback if it wasn't for the fact that on 2…
I would have left an "Excellent" feedback if it wasn't for the fact that on 2 occasions I received a letter from StepChange stating that my plan had stopped and my creditors had been notified of...

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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
First class, quick answer, very good
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
Initially very slow (months) to sort things out, causing creditors to get impatient. Now up…
Initially very slow (months) to sort things out, causing creditors to get impatient. Now up and running okay. New problem now with a past (years) debt contacting them and they are accusing me of...

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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
Very professional services provided Keep up the good works. Thanks.
Very professional services provided Keep up the good works. Thanks.
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
Great service.
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
Amazing helpful and very efficient.
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
Little to no communication once the plan was set up, took days to reply to…
Little to no communication once the plan was set up, took days to reply to urgent emails, no ability to pay when you want.
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StepChange Debt Charity
StepChange Debt Charity
10 years ago
We’re very sorry to hear that you've had an unsatisfactory experience with us, and we’re concerned with what you’ve said. Should you like us to investigate further, you are welcome to make a formal complaint. Please visit our complaints webpage for more details: http://www.stepchange.org/Legal/Complaintsprocess.aspx Kind regards Rachel at StepChange Debt Charity
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
Very helpful and if i have any probllems that always help me out.
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
I went to debt advisory line who took two large payments from me , so it…
I went to debt advisory line who took two large payments from me , so it was great that I am now with step change who have been so supportive and it's free
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Trusted Customer
10 years ago
Date of purchase: 23/09/2014
The staff were friendly, helpful and professional. They talked me through my options and were…
The staff were friendly, helpful and professional. They talked me through my options and were very patient, even when I got upset. If I needed advice throughout the process I only had to call and...

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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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01132970106
123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.