The website was not the easiest to use.
Thankfully, I have never had to use the services of SportsCover Direct but it is reassuring to know that I can if needs be!
Alison
SportsCover Direct
10 years ago
Thank you for renewing your policy online. We are sorry to hear that you didn't find our website easy to use. We will email you separately, and if you can provide any further details we would be keen to look into the issue(s) that you experienced with a view to making improvements to the website.
Date of purchase: 12/08/2016
0
Share
TC
Trusted Customer
10 years ago
What Trusted Customer said about SportsCover Direct:
Excellent when I talked to the woman. Tried to do it online and the way the thing us set up is difficult and not clear. The typing in of places as Switzerland and France didn't work. For when finally...
Read more
Alison
SportsCover Direct
10 years ago
We are pleased to hear that our sales advisor was able to give you excellent advice by phone. It would appear that you had originally got a quote for the wrong sort of policy to cover you for a trip abroad - the Sports Travel is the policy that we would generally propose for foreign trips, but it seems that you were looking at the Sports Accident policy which is designed to cover people doing a sport or activity in the UK. We will be looking at making that more obvious on our website to avoid this confusion in future. Thank you for your feedback.
The process of purchasing my Activity Top Up policy was extremely easy and I did not have to make any calls in regard to medical conditions. These are all reviewed by Sports Cover Direct and any...
Read more
Alison
SportsCover Direct
10 years ago
We appreciate your feedback. Generally speaking we respond the same working date with regards to medical conditions, although sometimes it be delayed overnight. We appreciate that our customers like to get a speedy response so that they know what is and isn't covered, or what terms will be applied. We hope that you don't find yourself in a position that you need to make a claim, but that if you do, that you will be satisfied with the service that we provide!
Date of purchase: 10/08/2016
0
Share
TC
Trusted Customer
10 years ago
What Trusted Customer said about SportsCover Direct:
Very quick, efficient and helpful
Alison
SportsCover Direct
10 years ago
Thank you for your feedback. We're pleased to hear that you found our service quick, helpful and efficient!
Date of purchase: 10/08/2016
0
Share
TC
Trusted Customer
Leeds
10 years ago
What Trusted Customer said about SportsCover Direct:
I have never had to make a claim but the cover seems to meet my needs and the purchase experience both by phone and Internet has been excellent.
Steph
SportsCover Direct
10 years ago
Thank you for taking the time to feed back to us - it is great to see that you have never had to make a claim but the cover meets your needs and your purchase experience both over the phone and online was excellent.
Date of purchase: 09/08/2016
0
Share
TC
Trusted Customer
St Helens
10 years ago
What Trusted Customer said about SportsCover Direct:
Very good service
Steph
SportsCover Direct
10 years ago
Thank you for your feedback - we are happy to hear you found SportsCover Direct offered a very good service.
Date of purchase: 05/08/2016
0
Share
Trusted Customer
10 years ago
I was fortunate enough never to use the insurance but it is nice to see that there is a cover that can adapt to your needs. I have been using this company for years now, and the offer is quite...
Read more
Steph
SportsCover Direct
10 years ago
Thank you for taking the time to feedback to us - we are pleased to hear that you have never needed to use the insurance but glad that you like that the cover is adaptable to your needs and you have been using us for years finding our price competitive compared to others.
Date of purchase: 29/07/2016
0
Share
TC
Trusted Customer
Billericay
10 years ago
What Trusted Customer said about SportsCover Direct:
The adviser was very helpful and knowledgeable and dealt with my request quickly and efficiently
Steph
SportsCover Direct
10 years ago
Thank you for your feedback - it is great to hear that you found the adviser was very helpful and knowledgeable and dealt with your request quickly and efficiently.
Date of purchase: 08/08/2016
0
Share
TC
Trusted Customer
Coventry
10 years ago
What Trusted Customer said about SportsCover Direct:
Thank you for your feedback - we are happy to see that you found SportsCover Direct very helpful offering a great service which made it quick and simple to purchase your insurance.
Date of purchase: 08/08/2016
0
Share
TC
Trusted Customer
Edinburgh
10 years ago
What Trusted Customer said about SportsCover Direct:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.