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SPCA Pet Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 704 reviews

Trusted Customer

Feefo Verified

4 years ago

推荐大家也使用这个保险

Date of purchase: 07/05/2022

Trusted Customer

Feefo Verified

4 years ago

Trained to sell rather than provide customer service. Appalling qualityline

Customer focus to take priority over profit . What a patronizing prompt “good start”!!

SPCA Pet Insurance

4 years ago

Hi there, Thank you for taking the time in sharing your experience with us, I am sorry to hear of your dissatisfaction. As this is not the service we expect our customers to receive, we appreciate you bringing this to our attention. Please do not hesitate to provide additional feedback as I will escalate it to the relevant team to review. Kind regards, Scott

Product reviews

Date of purchase: 05/05/2022

Cody Milne

Feefo Verified

4 years ago

What Cody Milne said about SPCA Pet Insurance:

Helpful kind generous people

Yes the staff were so lovely and helpful. Knowing that looking after my pet will help less fortunate pets is beautiful

Date of purchase: 04/05/2022

Trusted Customer

Feefo Verified

4 years ago

Friendly, informative

Friendly, informative, welcomed questions and seemed interested

Product reviews

Date of purchase: 04/05/2022

Trusted Customer

Feefo Verified

4 years ago

Nice professional service

The lady explained everything and made sure I understood.

Product reviews

Date of purchase: 03/05/2022

Trusted Customer

Feefo Verified

4 years ago

It was very tedious having to have the person phone back and every time identify with date of birth etc. I almost gave up as I found the system very childish and almost embarrassing for the person....

SPCA Pet Insurance

4 years ago

Hi there, Thank you for sharing your experience with us, I am sorry to hear about any frustrations caused. We appreciate you bringing this to our attention as we are always looking for new ways to improve our services and understand our customer's needs. Please do not hesitate if you wish to provide additional feedback, we will pass it along to the relevant department to review further. Kind regards, Scott

Product reviews

Date of purchase: 02/05/2022

Trusted Customer

Feefo Verified

4 years ago

Great phone service.

Although I am still comparing prices, the woman on the phone was fantastic and I hope she gets this feedback. Thank you.

Date of purchase: 02/05/2022

Trusted Customer

Feefo Verified

4 years ago

Easy, friendly service, made sign up was a breeze

Friendly service, good website, easy to understand and followed up with a call the next day. Good options for everyone

Product reviews

Date of purchase: 26/04/2022

Trusted Customer

Feefo Verified

4 years ago

Extremely long winded reading out to me of all the documents and conditions which i would have much preferred to have read myself. Also the sales agent said he would send me an email i could reply to...

SPCA Pet Insurance

4 years ago

Hi there, Thank you for taking the time to share your feedback with us and we apologise for any inconvenience caused during your experience. We appreciate you letting us know and have passed your feedback on to the relevant team to review. Please let me know if you would like for one of our team members to be in touch to discuss your experience or any queries further. Kind regards, Alisa

Product reviews

Date of purchase: 28/04/2022

Erin Yorke

Feefo Verified

4 years ago

What Erin Yorke said about SPCA Pet Insurance:

I was well informed and when I asked questions they were answered without doubt or hesitation.

Product reviews

Date of purchase: 27/04/2022

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SPCA Pet Insurance Reviews

SPCA Pet InsuranceMore reviews of this product (747)View product websiteThe delay of 3 weeks for illness and low rate of discount for multiple pets

SPCA Pet InsuranceMore reviews of this product (747)View product websiteWon’t really know until have to use it ( which I hope I don’t)!!

SPCA Pet InsuranceMore reviews of this product (747)View product websiteI am decided to not take up the offer. I will look it again once our dear pup is neutered. I have to save up for her to be neutered so same as insurance. Thanks

SPCA Pet InsuranceMore reviews of this product (747)View product websiteThe process and information should be more transparent. Please stop with the insurance gobeldy gook. Should get the PDF with exclusions. Before you purchase not after.

SPCA Pet InsuranceMore reviews of this product (747)View product websiteNew customer, so hard to review so early, but seems like a good deal to me

SPCA Pet InsuranceMore reviews of this product (747)View product websiteseems like a reasonable price.

SPCA Pet InsuranceMore reviews of this product (747)View product websiteI liked the fact that I didn't have to pay an excess

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