What Murray Alexander Brooks said about SPCA Pet Insurance:
As stated earlier staff have been excellent.
CX
SPCA Pet Insurance
22 hours ago
Hi Murray,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Product reviews
To early to comment as insurance does not start until early August. But staff who have been in touch with me have been very helpful.
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Rhonda Williams
Blockhouse Bay, Auckland
2 days ago
Date of purchase: 18/07/2024
What Rhonda Williams said about SPCA Pet Insurance:
Very good! A valuable service for our animals and for people who need to have pets.
CX
SPCA Pet Insurance
2 days ago
Hi Rhonda,
Thank you for sharing your feedback, it is an absolute pleasure to be able to assist your pets.
Kind regards,
Scott
Product reviews
Very good deal. It is great to help other animals in need.
From,
Animal lover!
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Lisa Downing
Auckland
2 days ago
Date of purchase: 17/07/2024
What Lisa Downing said about SPCA Pet Insurance:
Great service definitely made sure I understood everything.
CX
SPCA Pet Insurance
2 days ago
Hi Lisa,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Product reviews
Fantastic experience, such kind and patient staff 😀
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Toni Cliffin
5 days ago
Date of purchase: 14/07/2024
What Toni Cliffin said about SPCA Pet Insurance:
The phone call was useless, as when I asked questions, the customer service guy was clearly reading from the website. When I challenged him on this, he said "let me finish and then I'll answer your qu
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CX
SPCA Pet Insurance
5 days ago
Hi Toni,
Thank you for sharing your review with us, I am sorry to hear about any frustrations caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We have passed along your feedback to our team to have this reviewed. If you have any outstanding questions that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you to have them discussed.
Kind regards,
Scott
Product reviews
I haven't had time to use it, so there's nothing yet to review.
CX
SPCA Pet Insurance
5 days ago
Hi Toni,
Thank you for sharing your thoughts with us, if you have any questions, please do not hesitate to reach out.
Kind regards,
Scott
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Trusted Customer
6 days ago
Date of purchase: 13/07/2024
I used the online quote for my second policy with SPCA insurance. The website is really easy to use. I already understood the different levels with the policies as they provided a pamphlet the first t
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CX
SPCA Pet Insurance
5 days ago
Hi there,
It is always fantastic to hear of our customer's excellent experience and that setting up your policy through our user-friendly online portal was met with ease.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
I have coverage for both my cats with SPCA insurance. They have been super helpful and give alot of information regarding the policies. I have been with them for almost a year now and have had no issu
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Trusted Customer
7 days ago
Date of purchase: 12/07/2024
Excellent. I did a king pisitivecrevues then lost it !!
Overall very happy with female operator
CX
SPCA Pet Insurance
5 days ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Product reviews
Very patient operator who was just so helpful
Very impressed and happy with the plan. Felt I could make informed decision and spending amount of money I can manage with the $1000 excess plan costing
...
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Trusted Customer
8 days ago
Date of purchase: 11/07/2024
Tristan provided excellent service, he answered all our questions & gave us time to consider each option without being pushy. He provided good follow-up & was pleasant to deal with.
CX
SPCA Pet Insurance
8 days ago
Hi there,
It is great to hear of the service that you received when speaking withTristian and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Product reviews
Hopefully SPCA Pet Insurance will cover any eventualities we may encounter with our new puppy. The choice of 3 different policies gave us options & we like the idea of helping the SPCA through our cho
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Kimberley Fatt
Auckland
15 days ago
Date of purchase: 04/07/2024
What Kimberley Fatt said about SPCA Pet Insurance:
Person who rang to talk to me was informative and helpful
CX
SPCA Pet Insurance
15 days ago
Hi Kimberley,
It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
It was easy
Person on the phone was informative
Good value
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Odette Viljoen
Auckland
21 days ago
Date of purchase: 27/06/2024
What Odette Viljoen said about SPCA Pet Insurance:
It was lovely to deal with your consultant. Everything was explained in a very clear and professional manner. Thank you, you made choosing the right pet insurance easy
CX
SPCA Pet Insurance
19 days ago
Hi Odette,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
It was lovely to deal with your consultant. Everything was explained in a very clear and professional manner. Thank you, you made choosing the right pet insurance easy
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Trusted Customer
24 days ago
Date of purchase: 25/06/2024
As I already said, the telephone conversation took far too long. All that was required was for me to read the terms and conditions, indicating that I had done so.
CX
SPCA Pet Insurance
24 days ago
Hi there,
Thank you for sharing your review with us, we appreciate the feedback you have provided. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We have passed along your feedback to our team, if you have any questions about your policy, please do not hesitate to reach out.
Kind regards,
Scott
Product reviews
I filled in the online form and an SPCA rep called me. That call lasted FAR too long! It went on and on and on........
The young lad, while otherwise polite, insisted on telling me my cat was not "leg
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CX
SPCA Pet Insurance
24 days ago
Hi there,
Thank you for sharing your review with us, we appreciate the feedback you have provided. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We have passed along your feedback to our team, if you have any questions about your policy, please do not hesitate to reach out.
Kind regards,
Scott
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.