Lovely team member I spoke to, very friendly and explained everything so well.
CX
SPCA Pet Insurance
3 years ago
Hi Julika,
It is great to hear of the service that you received when speaking with our friendly team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 16/11/2022
0
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Swampy Wilkinson
Feefo Verified
3 years ago
What Swampy Wilkinson said about SPCA Pet Insurance:
The customer service was great well explained.
Helpful and friendly
CX
SPCA Pet Insurance
3 years ago
Hi Swampy,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 15/11/2022
0
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Alana Dempsey
Feefo Verified
3 years ago
What Alana Dempsey said about SPCA Pet Insurance:
I Cancelled it and they have been charging me for months, the lady when I called to cancel was very reluctant and apparently didn't cancel, I repeated roughly 5x I AM RINGING TO CANCEL, I have the...
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CX
SPCA Pet Insurance
3 years ago
Hi Alana,
Thank you for sharing your review with us, I am deeply sorry to hear about any frustrations that have been caused.
As this is not the expectation we wish for our customers to experience, our team appreciates you bringing this to our attention.
Your request has been escalated to the relevant team who will be able to assist.
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
I understand that one of our team members has been in touch with you regarding your concern.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
Thank you for sharing your experience with us, we are sorry to hear about any inconvenience that may have been caused.
Your concerns have been escalated to our team for assistance.
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
I understand that you have been in touch with our team.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
Date of purchase: 03/10/2022
0
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DE
Debbie
Feefo Verified
Timaru
3 years ago
What Debbie said about SPCA Pet Insurance:
Easy to apply and quick to reply. Yes i would recommend to friends an family
CX
SPCA Pet Insurance
3 years ago
Hi Debbie,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Well explained however the person over the phone was quite pushy. For someone who is inexperienced and reserved the approach felt demanding. While it is a good thing to close a sale they could...
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CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any dissatisfaction caused.
As this is not the service we expect our customers to receive, our team appreciates the insight that you have provided.
Your review has been passed on to the relevant team for feedback purposes.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your satisfaction with us, we are glad to hear that you are pleased with your policy.
Kind regards,
Scott
Date of purchase: 04/11/2022
1
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Trusted Customer
Feefo Verified
3 years ago
The form asks for details such as a date of birth, that animals adopted from the SPCA simply may not have. "Not known" should be an optional answer.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, we appreciate the feedback you have provided.
We are always looking for ways to improve the experience of our customers.
If you have any further feedback that you would like to share, please let me know and I will pass it on your behalf. Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing this with us. I have passed along your feedback accordingly.
Kind regards,
Scott
I think it would have taken me much less time to look into each tier of insurance myself, online. The call was 30 minutes to explain everything and read through all disclaimers in full.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your feedback with us.
We are sorry to hear of any inconvenience caused during your recent experience and have passed your feedback on to the relevant team.
Kind regards,
Alisa
Product reviews
Date of purchase: 07/11/2022
0
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Trusted Customer
Feefo Verified
3 years ago
Very quick, efficient service, easy to apply on-line
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear that you have found it easy to apply online and that you have found our service efficient.
Thank you for sharing your feedback with us and for the kind words expressed.
Kind regards,
Scott
Product reviews
Date of purchase: 07/11/2022
0
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SZ
Shu Zhang
Feefo Verified
3 years ago
What Shu Zhang said about SPCA Pet Insurance:
The staff explained everything in detail.
CX
SPCA Pet Insurance
3 years ago
Hi Shu,
Our team is delighted to hear that you have enjoyed our service.
Thank you for taking the time in sharing your review with us, we appreciate the support.
Kind regards,
Scott
While I cannot rate the actual insurance as I never had to use it due to very shirt nature of how long i had it, I can rate my experience with the agents of the phone. It was terrible. They were both...
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CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, our team would like to apologise for any dissatisfaction that may have been caused.
As this is not the service we expect our customers to receive, we appreciate you bringing this to our attention.
Your feedback has been passed on accordingly.
We appreciate your insight and if there is a suitable time you wish to discuss pet insurance with us, please let me know and we can have this arranged on your behalf.
Kind regards,
Scott
Product reviews
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your thoughts with us, your feedback has been passed on accordingly.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.