Hi Aroha,
Thank you for your review, we are pleased to hear of the service that you received and appreciate you sharing this with us.
Please don't hesitate to reach out if you require any assistance or have any questions in the future.
Kind regards,
Alisa
Product reviews
CX
SPCA Pet Insurance
2 years ago
Hi Aroha,
Thank you for your review, we are pleased to hear of the service that you received and appreciate you sharing this with us.
Please don't hesitate to reach out if you require any assistance or have any questions in the future.
Kind regards,
Alisa
Hi Yvonne,
Thank you for reaching out to share your review with us.
We are sorry to hear that you have not received your policy documents as of yet and we appreciate you letting us know.
As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, I have passed this matter on to the relevant team to arrange for these to be sent to you via email and post.
Kind regards,
Alisa
YF
Yvonne Frerk
2 years ago
Sorry, my mistake, I have got the policy documents, overlooked them
Product reviews
CX
SPCA Pet Insurance
2 years ago
Hi Yvonne,
Thank you for reaching out to share your review with us.
We are sorry to hear that you have not received your policy documents as of yet and we appreciate you letting us know.
As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, I have passed this matter on to the relevant team to arrange for these to be sent to you via email and post.
Kind regards,
Alisa
CX
SPCA Pet Insurance
2 years ago
Hi Yvonne,
I understand that our team have sent your documents out to you.
Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa
YF
Yvonne Frerk
2 years ago
Sorry, I have received the policy documents, I had overlooked them, my apologies
Date of purchase: 20/12/2023
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Michelle Panko
Feefo Verified
2 years ago
What Michelle Panko said about SPCA Pet Insurance:
Very good, clear and precise
CX
SPCA Pet Insurance
2 years ago
Hi Michelle,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Product reviews
Date of purchase: 09/01/2024
0
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TM
Tracy Mcgrattan
Feefo Verified
2 years ago
What Tracy Mcgrattan said about SPCA Pet Insurance:
Service was awesome would highly recommend
CX
SPCA Pet Insurance
2 years ago
Hi Tracy,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Product reviews
Date of purchase: 08/01/2024
0
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Trusted Customer
Feefo Verified
2 years ago
Very easy to join up.
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Product reviews
Date of purchase: 05/01/2024
0
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SK
Shareen Khan
Feefo Verified
2 years ago
What Shareen Khan said about SPCA Pet Insurance:
User friendly portal and good cover for my pet
CX
SPCA Pet Insurance
2 years ago
Hi Shareen,
We are always happy to hear that we have been able to provide our customers with valuable cover and that arranging your policy through our user-friendly online portal was made easy.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
The guy who spent an hour on the phone with me explaining every little detail and question I had, absolutely fabulous. He had no time limit, there was no pressure to make a decision, and said there...
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CX
SPCA Pet Insurance
2 years ago
Hi Jamie,
It is a pleasure to hear of the amazing service that you received when speaking with our team member and that you have been left feeling informed of your cover for your cats.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words on to our team member on your behalf.
Kind regards,
Alisa
Excellent service agent who seemed competent and forthright about pros and cons. No delays on calls being answered with polite service
CX
SPCA Pet Insurance
2 years ago
Hi there,
We are happy to hear of the excellent service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Great customer service! Very helpful and informative. Highly recommend!
CX
SPCA Pet Insurance
2 years ago
Hi Jo,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Date of purchase: 03/01/2024
0
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PT
Phoebe Toh
Feefo Verified
2 years ago
What Phoebe Toh said about SPCA Pet Insurance:
Ben is offering his top notch of service, I am grateful to be engaged with him. I do apologies for my rushing behaviour due to lacking of phone connection and was travelling. If it is possible,...
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CX
SPCA Pet Insurance
2 years ago
Hi Phoebe,
Thank you for taking the time to share your review with us.
We are delighted to hear of the service that you received when speaking with our team member, Ben, and we appreciate you providing your feedback to us.
As we are always looking for ways to enhance our customer's experience, your feedback will assist us with this.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.